At a Glance
- Tasks: Own customer accounts and ensure they get maximum value from our solutions.
- Company: Join Vistance Networks, a leader in innovative communications technology.
- Benefits: Remote work, competitive salary, and opportunities for career growth.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make a real impact by helping customers achieve their business goals.
- Qualifications: Degree in tech or related field; experience in Customer Success or Account Management.
The predicted salary is between 50000 - 60000 € per year.
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. We are seeking a Customer Success Manager (CSM) remotely in the UK, to take full post-sales ownership of customer accounts in the UK and across EMEA. In this role, you will focus on customer satisfaction, revenue retention, and business expansion by aligning customer goals with RUCKUS solutions. You will work closely with Sales, Renewals, Product, and Operations teams to ensure customers realize the full value of our services while maintaining operational integrity and long-term account health.
The Customer Success Manager (CSM) is responsible for ensuring customers realize maximum value from our solutions throughout the entire lifecycle – from presales handover, through onboarding and adoption, to renewal and expansion. This role owns customer retention, renewal, and the growth of our install base, while connecting ITIL4 best practices with measurable customer business outcomes.
You will act as a trusted advisor, helping customers achieve their business goals, optimize their technology investment, and identify opportunities for upsell, cross-sell, and attached services (support, professional services, managed services, and education). A key part of the role is to translate ITIL4 concepts such as incident, problem, change, request, and service level management, as well as continual improvement into practical workflows, governance models, and success plans that improve service quality, stability, and user experience.
The CSM ensures that our services and the customer’s operating model are aligned to an ITIL4-based service value chain, driving higher adoption, reliability, and long-term value realization.
Required Qualifications for Consideration:- Bachelor’s degree in computer science, information technology, Engineering, or related field; or equivalent practical experience.
- Proven experience in Customer Success, Account Management, Technical Account Management, or equivalent in a technology / networking / SaaS environment.
- Strong presentation skills and proficiency with PowerPoint (PPT) and documentation tools.
- High data literacy: able to interpret dashboards, trends, and KPIs and convert them into clear narratives and recommendations.
- Good product and technical understanding, ideally in networking or infrastructure: Fundamentals of AAA, DHCP, DNS, Firewall (FW), WIFI and related networking concepts.
- Working knowledge of ITIL certification.
- Applicants must have the legal right to work in the UK and be able to undertake employment without the need for visa sponsorship. Unfortunately, we are unable to offer sponsorship for this role.
Why Join Us? Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.
RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next, come connect to your future at Vistance Networks.
Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
Customer Success Manager employer: Vistance Networks
Vistance Networks is an exceptional employer that prioritises genuine connections and employee growth, offering a dynamic remote work environment in the UK. As a Customer Success Manager, you will be part of a collaborative culture that values innovation and customer satisfaction, with ample opportunities for professional development and career advancement. Join a team of passionate individuals dedicated to delivering cutting-edge solutions while enjoying the flexibility and support that comes with working for a forward-thinking technology company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and the company culture. This not only shows your interest but can also give you insider info that might help you stand out in interviews.
✨Tip Number 2
Prepare for the interview by understanding the company's products and services inside out. Be ready to discuss how your skills align with their goals, especially around customer success and ITIL4 practices. We want to see that you can connect the dots between what they offer and how you can help customers thrive.
✨Tip Number 3
Practice your presentation skills! As a Customer Success Manager, you'll need to communicate effectively. Try rehearsing common interview questions with a friend or in front of a mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s make that connection happen!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer success and how you can connect with our mission at RUCKUS. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager position. Highlight relevant experience in account management or customer success, especially in tech or SaaS environments. We love seeing how your skills align with what we do!
Be Data Savvy:Since data literacy is key for this role, don’t shy away from showcasing your ability to interpret data. Include examples of how you've used data to drive decisions or improve customer outcomes. We want to know how you can turn numbers into narratives!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Vistance Networks
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of Customer Success and ITIL4 concepts. Be ready to discuss how you can translate these into practical workflows that improve service quality and user experience. This shows you understand the role and can hit the ground running.
✨Showcase Your Data Literacy
Prepare to demonstrate your ability to interpret dashboards, trends, and KPIs. Bring examples of how you've used data to drive customer satisfaction or business outcomes in previous roles. This will highlight your analytical skills and your understanding of what drives success.
✨Connect with the Company’s Vision
Familiarise yourself with Vistance Networks' mission and values. Think about how your personal goals align with theirs, especially in terms of delivering value and innovation. This connection can set you apart as a candidate who truly resonates with their culture.
✨Practice Your Presentation Skills
Since strong presentation skills are crucial for this role, practice delivering a mock presentation on a relevant topic. Use PowerPoint to create a clear narrative that showcases your communication style. This will help you feel more confident and articulate during the actual interview.
