Billing Coordinator

Our global team of Billing Coordinators is responsible for the management of the end-to-end billing process for a dedicated group of Program clients. VistaJet's signature Program membership offers customers a bespoke subscription of flight hours on its fleet of mid and long-range jets, to fly them anytime, anywhere. Vista is the world’s leading global business aviation company, providing worldwide business flight services through its network of subsidiaries and a team of over 4,000 experts.

A career at Vista means stepping into an environment where you’re trusted with real autonomy and responsibility from day one. Whether you're keeping our aircraft airworthy, flying our clients across the globe, or working in one of our corporate teams, you’ll move fast, deliver impact quickly, and grow through hands-on learning and close collaboration within a supportive global community.

Your Responsibilities

• Responsible for a group of assigned Vista Program members.
• The role requires processing of flight invoices correctly in line with contracted rates and conditions, issuing monthly flight statements on a timely basis and liaising with clients on billing related issues.
• There is an out of business hours on-call service to support the business 24/7.
• Reviewing flight activity daily, producing accurate flight activity invoices, aligning with the individual contract terms, reporting differences between estimated and actual billing values.
• Reviewing, calculating, adding or adjusting flight specific additional costs to the member invoices.
• Collaborating with the Program sales team to review and approve any non-standard invoices prior to dispatch.
• Ensuring contract balances for cash and hours flown are maintained and accurate, reconciled against flight hours, payments and invoices.
• Generate and send out Flight Activity statements to designated members.
• Responding to member queries regarding invoices and working with Sales to resolve issues as required.
• Building and maintaining relationships with members and their representatives, facilitating service excellence.
• When required, attending internal and external meetings to discuss any billing related questions or queries.
• Supporting the Accounts Receivable function in the timely receipt of payments.
• Creating reports on flying activity and other statistics as required by Program members, or business partners.
• On-Call duty during weekends will be required.
• Perform any other tasks reasonably required to be undertaken in accordance with the instructions of the Reporting Manager.

Required Skills, Qualifications, and Experience

• Minimum 2 years’ experience invoicing/billing function.
• Demonstrate superior attention to detail, intermediate Excel skills and experience in client focused analytical commentary.
• Prior experience with luxury brand or exposure to HNWI clients highly beneficial and preferred.
• Demonstrate a strong self-motivated approach and understanding of variable levels of urgency.
• You enjoy working in a highly pressured, dynamic, entrepreneurial environment, keen to engage as required by a growing business.
• Excellent verbal and written communications skills; experience in cross-functional collaboration is beneficial.
• Prior experience with SAP accounting software is beneficial.