At a Glance
- Tasks: Execute on client projects, ensuring exceptional outcomes and experiences with Vista software.
- Company: Join a dynamic tech company transforming the cinema industry.
- Benefits: Enjoy hybrid working, generous leave, and a solid pension plan.
- Other info: Collaborative culture focused on continuous learning and personal growth.
- Why this job: Be part of innovative projects that shape the future of cinema technology.
- Qualifications: Degree in IT or Computer Science preferred; experience with Vista software is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK
Reporting to: Service Delivery Manager
Employment type: Permanent, full-time
The Solution Specialist's principal objectives are to execute on our on-premises implementations, projects, consultation and other dedicated client professional services agreements, as well as the client facing team for our rapidly increasing platform projects around the world. They are responsible for ensuring the delivery of great outcomes for our clients. In summary, they help to generate exceptional client experiences while migrating our clients to our platform offerings.
About The Role
- Develop and maintain an extensive understanding of the cinema industry's business operations to effectively configure and support Vista software for clients, becoming an expert in Vista's suite of software modules.
- Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirements.
- Install and configure the Vista on-premise and platform software, as part of both smaller consultation projects and full-scale, long-term deployments, remotely and onsite.
- Effectively train Vista clients both remotely and in person.
- Consult with clients on best practices, helping them realize the full potential of the Vista software.
- Take ownership of project tasks, delivering through to completion.
- Build strong relationships with clients and team members.
- Expected to perform cross-regional and cross-departmental tasks and initiatives as assigned either on an adhoc, temporary basis, or as part of a more formal rotation program.
- While we intend to perform the vast majority of work during standard business hours, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical, configuration and/or support items.
- Travel domestically and internationally.
Requirements
- Can execute on many project tasks confidently and independently, but often seeks guidance or instruction.
- Practicing leadership capabilities.
- Typically, two years of experience or more with Vista Group software.
- Assigned to medium and large client projects, creating exceptional client experiences and great outcomes.
- A self-starter, infrequently seeks guidance or instruction.
- Proficient on most products and at least one advanced product.
- Takes proactive measures to prevent software issues.
- Consistently achieves business goals and metrics successfully, promptly, and accurately.
Qualification and experience prerequisites
- Degree in Information Technology, Computer Science or equivalent (preferred).
- Experience in a software application support, deployment, and consultancy.
- Strong knowledge of SQL Server, .NET (preferred), advanced user of Windows systems, including IIS, DNS, DHCP, Networking.
- Ability to work on several tasks or projects simultaneously, prioritising and following through to successful resolution.
- Excellent problem-solving and analytical skills, verbal and written communication, and organisational skills with meticulous attention to detail.
- Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately.
- Commitment to excellent customer service and dedication to creating great outcomes and working relationships.
- Experience in project management and governance (preferred).
- Strong knowledge of cinema operations (preferred).
- Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access).
Shared Standards
Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.
- One Crew: We’re a diverse team, in different places and functions, and we’re at our best when we connect, help and collaborate.
- Shine a Light: We communicate openly, we explain the why, and we ask when we don’t understand. We don’t leave people in the dark.
- Make it Happen: We make good things happen as people and as teams through our focus on delivery.
- Chase Great: We challenge ourselves and each other to keep improving.
You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.
Benefits
- Hybrid working (home/office based split, requiring regular weekly attendance in the London office).
- 25 days Annual Leave increasing to 28 on the 4th year of service + public holidays.
- Royal London Pension 9% (employee 5% / employer 4%) contributions.
Solution Specialist employer: Vista
Vista Group is an exceptional employer that fosters a dynamic and collaborative work culture, where employees are encouraged to connect, share knowledge, and continuously improve their skills. Located in London, the company offers a hybrid working model, generous annual leave, and a robust pension scheme, making it an attractive place for Solution Specialists to thrive while delivering outstanding client experiences in the cinema industry.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Specialist
✨Tip Number 1
Get to know the company inside out! Research Vista Group and their software offerings. Understanding their products will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that Solution Specialist role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the job description. Highlight your project management experience and problem-solving skills, as these are key for the role. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Solution Specialist
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Solution Specialist inside out. Dive into the job description and highlight the key responsibilities and requirements. This will help you tailor your application to show how you fit the bill.
Showcase Your Experience:When detailing your experience, focus on specific projects or roles where you've successfully implemented software solutions or provided consultancy. Use examples that demonstrate your problem-solving skills and ability to deliver great outcomes for clients.
Be Personable:Remember, we’re looking for someone who can build strong relationships with clients. Let your personality shine through in your application. Share a bit about your approach to teamwork and client interactions to show us you’re a great fit for our crew.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen and ready to join our team at StudySmarter!
How to prepare for a job interview at Vista
✨Know Your Stuff
Before the interview, dive deep into the cinema industry and Vista software. Familiarise yourself with their business operations and how the software fits in. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past projects where you tackled challenges head-on. Highlight your analytical skills and how you’ve used them to create exceptional client experiences. This is key for a Solution Specialist, so make sure you can articulate your thought process clearly.
✨Practice Makes Perfect
Rehearse common interview questions related to project management and client consultancy. Think about how you would explain complex technical concepts in simple terms, as you’ll need to train clients effectively. Mock interviews with a friend can be super helpful!
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team dynamics and how they embody the company’s shared standards. This shows you’re not just interested in the job, but also in being a part of their culture.
