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- Tasks: Join us as a Solution Specialist, delivering exceptional client experiences and implementing Vista software solutions.
- Company: Vista Group is a leading software provider in the cinema industry, dedicated to innovation and client success.
- Benefits: Enjoy hybrid working, 25 days annual leave, private medical coverage, and fun team events.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the cinema world.
- Qualifications: Degree in IT or Computer Science preferred; experience with Vista software and strong problem-solving skills required.
- Other info: We value diversity and inclusivity, offering equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location : London, UK
Reporting to : Service Delivery Manager
Direct Reports : Not applicable
Employment type : Permanent, full-time
The Solution Specialist\âs principal objectives are to execute on our onâpremises implementations, projects, consultation, and other dedicated client professional services agreements, as well as the client facing team for our rapidly increasing platform projects around the world. They are responsible for ensuring the delivery of great outcomes for our clients. In summary, they help to generate exceptional client experiences while migrating our clients to our platform offerings.
About the role
Develop and maintain an extensive understanding of the cinema industry\âs business operations to effectively configure and support Vista software for clients, becoming an expert in Vista\âs suite of software modules
Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirements
Install and configure the Vista onâpremise and platform software, as part of both smaller consultation projects and fullâscale, longâterm deployments, remotely and onsite
Effectively train Vista clients both remotely and in person
Consult with clients on best practices, helping them realize the full potential of the Vista software
Take ownership of project tasks, delivering through to completion
Build strong relationships with clients and team members
Expected to perform crossâregional and crossâdepartmental tasks and initiatives as assigned either on an adhoc, temporary basis, or as part of a more formal rotation program
While we intend to perform the vast majority of work during standard business hours, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical, configuration and / or support items
Travel domestically and internationally
RequirementsPerson specification
Can execute on many project tasks confidently and independently, but often seeks guidance or instruction
Practicing leadership capabilities
Typically, two years of experience or more with Vista Group software
Assigned to medium and large client projects, creating exceptional client experiences and great outcomes
A selfâstarter, infrequently seeks guidance or instruction
Proficient on most products and at least one advanced product
Takes proactive measures to prevent software issues
Consistently achieves business goals and metrics successfully, promptly, and accurately
Qualification and experience prerequisites
Degree in Information Technology, Computer Science or equivalent (preferred)
Experience in a software application support, deployment, and consultancy
Strong knowledge of SQL Server, .NET (preferred), advanced user of Windows systems, including IIS, DNS, DHCP, Networking
Ability to work on several tasks or projects simultaneously, prioritizing and following through to successful resolution
Excellent problemâsolving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately
Commitment to excellent customer service and dedication to creating great outcomes and working relationships
Experience in project management and governance (preferred)
Strong knowledge of cinema operations (preferred)
Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access)
Shared StandardsOur Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.
One Crew
We\âre a diverse team, in different places and functions, and we\âre at our best when we connect, help and collaborate
Shine a Light
We communicate openly, we explain the why, and we ask when we don\ât understand. We don\ât leave people in the dark
Make it Happen
We make good things happen as people and as teams through our focus on delivery
Chase Great
We challenge ourselves and each other to keep improving
BenefitsYou will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.
We have a range of benefits that include :
Hybrid working (home / office based split, requiring regular weekly attendance in the London office)
25 days Annual Leave increasing to 28 on the 4th year of service + public holidays
Royal London Pension 9% (employee 5% / employer 4%) contributions
R&R Fridays â half a day off every Friday fully paid
Annual Volunteer day
Enhanced Sick Pay, Bereavement Leave and Parental leave
24 hour Employee Assistance Program services
Private Medical Health coverage for you and your family + Dental and Eye care contributions
Perkbox, with free perks each month, plus access to range of high street discounts and rewards
Discounted Gym memberships
Access to Salary Sacrifice scheme
Fun team social events throughout the year
If this sounds like you, get in touch to find out moreWe value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates â regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.
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Solution Specialist employer: Vista Group
Contact Detail:
Vista Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Solution Specialist
â¨Tip Number 1
Familiarise yourself with the Vista software suite. Since the role requires extensive knowledge of this software, take the time to explore its features and functionalities. Consider joining online forums or communities where you can learn from current users and gain insights into best practices.
â¨Tip Number 2
Network within the cinema industry. Attend industry events, webinars, or local meetups to connect with professionals who use Vista software. Building relationships in this space can provide valuable insights and potentially lead to referrals for the position.
â¨Tip Number 3
Demonstrate your problem-solving skills during interviews. Prepare examples of how you've tackled complex issues in previous roles, especially those related to software deployment or client support. This will showcase your analytical abilities and commitment to delivering great outcomes.
â¨Tip Number 4
Research the company culture at StudySmarter. Understanding our Shared Standards will help you align your responses during interviews. Be ready to discuss how you embody values like collaboration and continuous improvement, as these are crucial for success in the Solution Specialist role.
We think you need these skills to ace Solution Specialist
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience, especially in software application support and consultancy. Emphasise your familiarity with Vista Group software and any project management experience you have.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the cinema industry and how your skills align with the role of Solution Specialist. Mention specific examples of how you've delivered exceptional client experiences in previous roles.
Showcase Technical Skills: Clearly outline your technical skills, particularly your knowledge of SQL Server, .NET, and Windows systems. Provide examples of how you've used these skills to solve problems or improve processes in past positions.
Demonstrate Soft Skills: Highlight your communication, problem-solving, and organisational skills. Use specific instances where you've successfully managed multiple projects or tasks simultaneously, showcasing your ability to remain composed under pressure.
How to prepare for a job interview at Vista Group
â¨Know Your Vista Software
Make sure you have a solid understanding of the Vista suite of software modules. Be prepared to discuss how you've used these tools in past projects and how they can benefit clients in the cinema industry.
â¨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in software deployment or consultancy. Highlight your analytical skills and ability to remain composed under pressure.
â¨Showcase Your Client Relationship Skills
Since building strong relationships with clients is key, think of instances where you've successfully managed client expectations or improved their experience. Be ready to discuss your approach to customer service.
â¨Emphasise Team Collaboration
The role requires working closely with various teams. Share experiences that demonstrate your ability to collaborate effectively, communicate openly, and contribute to a positive team environment.
