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- Tasks: Manage client travel experiences and ensure seamless communication throughout their journey.
- Company: Join XO, a leader in revolutionising private aviation with innovative service.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be the first point of contact and make a real difference in clients' travel experiences.
- Qualifications: Customer service experience, strong communication skills, and ability to multitask under pressure.
- Other info: Dynamic team environment with a focus on collaboration and excellence.
The predicted salary is between 28800 - 43200 £ per year.
Our Client Services team is the first point of contact within the business for our customers, dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service. Providing an exemplary service and ensuring that each flight is tailor-made to the clients' needs, your responsibilities will include:
- Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
- Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
- Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
- Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
- Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.
You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers. Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers' experience is seamless. You're proactive, service-driven, a keen team player and possess excellent interpersonal skills. You have the ability to multi-task in a high-pressure environment. Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers. You're able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.
XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world's premier aviation network.
Client Services Executive employer: Vista Global
Contact Detail:
Vista Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Get to know the company inside out! Research XO's values, mission, and recent news. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for our clients, being clear and confident in your conversations is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you handled tricky situations. We love seeing how you can keep things running smoothly under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to dive into the world of private aviation.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Services Executive role. Highlight your customer service experience and any relevant travel industry knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about providing exceptional service and how your proactive approach can benefit our clients. Keep it engaging and personal!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Pay attention to spelling and grammar – we love a well-written application that showcases your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at StudySmarter!
How to prepare for a job interview at Vista Global
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Client Services Executive. Familiarise yourself with trip management, proactive client communication, and interdepartmental collaboration. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to thrive in high-pressure environments and your commitment to customer satisfaction.
✨Demonstrate Your Technical Savviness
Since the role requires data management and navigating different systems, be ready to discuss your technical skills. Mention any relevant software or tools you've used in previous roles, and be prepared to explain how you can quickly adapt to new technologies. This shows you're resourceful and can keep systems up to date.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges the Client Services team faces. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
