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- Tasks: Manage client travel experiences and ensure seamless communication throughout their journey.
- Company: XO is a leading private aviation network, innovating travel with data intelligence and exceptional service.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for personal growth.
- Why this job: Join a dynamic team that values customer satisfaction and offers a chance to make an impact.
- Qualifications: Customer service experience, strong communication skills, and the ability to thrive under pressure.
- Other info: Be part of a revolutionary industry and work with a passionate team dedicated to excellence.
The predicted salary is between 36000 - 60000 £ per year.
Job Profile:XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world\’s premier aviation network. Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service. Your Responsibilities:Providing an exemplary service and ensuring that each flight is tailor-made to the clients\’ needs, your responsibilities will include:
- Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
- Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
- Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
- Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
- Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.
You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
- Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers\’ experience is seamless.
- You\’re proactive, service-driven, a keen team player and possess excellent interpersonal skills.
- You have ability to multi-task in a high-pressure environment.
- Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
- You\’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.
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Client Services Executive employer: Vista Global
Contact Detail:
Vista Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarise yourself with the private aviation industry and XO's unique offerings. Understanding their services and how they differentiate themselves from competitors will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations. Highlighting your problem-solving skills and ability to maintain composure under pressure will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your technical savviness by being prepared to discuss the tools and systems you've used in previous roles. Being able to articulate your comfort with data management and navigating various software will set you apart.
✨Tip Number 4
Network with current or former employees of XO, if possible. Gaining insights into the company culture and expectations can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills such as communication, problem-solving, and attention to detail, which are crucial for a Client Services Executive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you provided exceptional service or handled challenging situations effectively.
Highlight Technical Skills: Since the role requires data management and technical savviness, include any relevant software or systems you are familiar with. This could be CRM systems, booking platforms, or any other tools that demonstrate your ability to manage client information efficiently.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. Excellent English language skills are essential for this position, so ensure your application reflects that standard.
How to prepare for a job interview at Vista Global
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled difficult situations and ensured a seamless experience for clients, as this is crucial for the Client Services Executive position.
✨Demonstrate Proactive Communication Skills
Since proactive client communication is key in this role, prepare to discuss how you keep clients informed and manage their expectations. Think of instances where you went above and beyond to ensure clients were satisfied with their service.
✨Emphasise Your Technical Savviness
Be ready to talk about your experience with data management and navigating different software systems. Highlight any specific tools or programmes you've used in the past that relate to managing client information or travel itineraries.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to multi-task and handle pressure. Practice responses that demonstrate your problem-solving skills and how you prioritise tasks while maintaining attention to detail.
