Billing Coordinator in London

Vista integrates a unique portfolio of companies offering asset-free services to cover all key aspects of business aviation: guaranteed and On Demand global flight coverage; aircraft leasing and finance; and cutting-edge aviation technology. Our global team of Billing Coordinators is responsible for the management of the end-to-end billing process for a dedicated group of Program clients. VistaJet's signature Program membership offers customers a bespoke subscription of flight hours on its fleet of mid and long-range jets, to fly them anytime, anywhere.

Your Responsibilities

• Responsible for a group of assigned Vista Program members.
• Processing of flight invoices correctly in line with contracted rates and conditions.
• Issuing monthly flight statements on a timely basis and liaising with clients on billing related issues.
• Out of business hours on call service to support the business 24/7.
• Reviewing flight activity daily, producing accurate flight activity invoices, aligning with the individual contract terms.
• Reporting differences between estimated and actual billing values.
• Reviewing, calculating, adding or adjusting flight specific additional costs to the member invoices.
• Collaborating with the Program sales team to review and approve any non-standard invoices prior to dispatch.
• Ensuring contract balances for cash and hours flown are maintained and accurate, reconciled against flight hours, payments and invoices.
• Generating and sending out Flight Activity statements to designated members.
• Responding to member queries regarding invoices and working with Sales to resolve issues as required.
• Building and maintaining relationships with members and their representatives, facilitating service excellence.
• Attending internal and external meetings to discuss any billing related questions or queries when required.
• Supporting the Accounts Receivable function in the timely receipt of payments.
• Creating reports on flying activity and other statistics as required by Program members or business partners.
• On-Call duty during weekends will be required.
• Performing any other tasks reasonably required to be undertaken in accordance with the instructions of the Reporting Manager.

Required Skills, Qualifications, and Experience

• Minimum 2 years’ experience in invoicing/billing function.
• Demonstrate superior attention to detail, intermediate Excel skills and experience in client focussed analytical commentary.
• Prior experience with luxury brand or exposure to HNWI clients highly beneficial and preferred.
• Demonstrate a strong self-motivated approach and understanding of variable levels of urgency.
• Enjoy working in a highly pressured, dynamic, entrepreneurial environment, keen to engage as required by a growing business.
• Excellent verbal and written communications skills; experience in cross functional collaboration is beneficial.
• Prior experience with SAP accounting software is beneficial.