Healthcare Assistant at HMP Norwich

Make a Difference Where It Matters Most Join our dedicated healthcare team at HMP Norwich as a Healthcare Assistant, where every day offers variety, purpose, and the opportunity to make a real difference to people's lives. Working within a secure environment, you will support the delivery of high-quality patient care as part of a multidisciplinary team, collaborating with nurses, therapists, and other healthcare professionals. Your responsibilities will include preparing clinical areas, supporting patients attending clinics, assisting with healthcare activities, and helping to ensure safe, effective, and compassionate care. We are committed to supporting your development from day one. As part of a comprehensive induction programme, you will complete the Care Certificate, helping you build the skills, confidence, and clinical knowledge needed to succeed in the role. This is an excellent opportunity to join a nurse‑led service providing 24/7 healthcare, where patient safety, dignity, and wellbeing are at the heart of everything we do.

Shift Pattern

Enjoy a rota that offers both variety and flexibility, helping you achieve a healthy work-life balance while benefiting from enhanced rates of pay. You will work 11.75-hour shifts (10.75 paid hours plus a 1-hour unpaid break) on a rotating rota across the week. The role includes night shifts and alternate weekends, with generous enhancements for nights and weekends that can significantly increase your overall earnings. Day shifts typically run between 7:00am and 6:45pm, and full-time hours are generally worked on a pattern of three shifts one week and four shifts the next, providing regular days off throughout the month.

About Us

Established in 2006, HCRG Care Group is one of the UK's leading independent providers of community health and care services, collaborating with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. They deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology, MSK services, and adult social care and wellbeing services. Across England, they support many millions and directly assist more than half a million people each year. Guided by the simple values of caring, thinking, and doing, HCRG Care Group ensures equal opportunities and inclusivity in their workforce, welcoming applications from diverse backgrounds.

Details

• Pay: £25,500 to £27,098 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1561874102
• Job locations: HCRG Care Group, HMP Norwich, NR1 4LU, United Kingdom
• Date posted: 10 October 2026

Job Description

Package Description: Make a Difference Where It Matters Most

Join our dedicated healthcare team at HMP Norwich as a Healthcare Assistant, where every day offers variety, purpose, and the opportunity to make a real difference to people's lives. Working within a secure environment, you will support the delivery of high-quality patient care as part of a multidisciplinary team, collaborating with nurses, therapists, and other healthcare professionals. Your responsibilities will include preparing clinical areas, supporting patients attending clinics, assisting with healthcare activities, and helping to ensure safe, effective, and compassionate care. We are committed to supporting your development from day one. As part of a comprehensive induction programme, you will complete the Care Certificate, helping you build the skills, confidence, and clinical knowledge needed to succeed in the role. This is an excellent opportunity to join a nurse‑led service providing 24/7 healthcare, where patient safety, dignity, and wellbeing are at the heart of everything we do.

Main Responsibilities

• Work as part of a multidisciplinary team to deliver safe, effective and compassionate care in line with agreed clinical standards.
• Participate in assessing patient needs and support the delivery of holistic care programmes.
• Assist with medicines management tasks following appropriate training, including safe storage, ordering, transporting and supervised administration of medication.
• Support clinics by preparing clinical spaces, assisting senior staff, and ensuring smooth patient flow.
• Undertake delegated clinical interventions and maintain accurate, contemporaneous patient records.
• Promote patient health, wellbeing, privacy and dignity at all times.
• Work closely with senior team members to manage your workload and respond to changing clinical priorities.
• Support clerical and administrative duties to ensure seamless service delivery.
• Collaborate with other professionals, internal teams and external agencies involved in patient care.

Who We’re Looking For

• Comfortable using IT systems, including Microsoft Office applications. Able to work flexibly across a rotating shift pattern that includes nights and alternate weekends. Enthusiastic about delivering excellent patient care.
• Positive, resilient, and motivated individual who is passionate about delivering excellent patient care in a unique and rewarding healthcare environment.
• Team player who shares our values of compassion, respect, and dignity, and is committed to delivering healthcare to the same high standards expected in any community setting.

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do. We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

• Employer name: HCRG Care Group
• Address: HCRG Care Group, HMP Norwich, NR1 4LU, United Kingdom
• Employer's website: https://www.hcrgcaregroup.com/

Person Specification

• Comfortable using IT systems, including Microsoft Office applications. Able to work flexibly across a rotating shift pattern that includes nights and alternate weekends. Enthusiastic about delivering excellent patient care.

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