Support Secretary/Typist in Ashton-under-Lyne

Are you currently working in the NHS or a similar environment and have fantastic administration and typing skills? A great multitasker? A good eye for detail? Would you like to be part of a supportive team who work together to help our patients? You will be passionate about our business, creating a culture of continuous improvement, where patient welfare is at the heart of all you do.

We have an exciting opportunity for a highly motivated, enthusiastic individual to join our secretarial and admin team. The post holder will provide an excellent administrative service to enable the delivery of an effective, efficient and timely service to our patients and their families. If you enjoy communicating with people, are a good team player with excellent oral and written communication skills, and have a willingness to contribute to positive team working, we would love to hear from you!

About Us: Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

Benefits include:

• Flexible working
• 27-33 days annual leave plus bank holidays
• Sick pay
• NHS Pension Scheme
• Free eye tests and health checks
• Gym discount
• Free bicycle loan scheme
• Salary sacrifice car scheme
• Support with stress, bereavement, relationships, finance, and much more.

Job responsibilities:

• This post holder will be responsible for the typing, transcribing and checking of clinical correspondence and documents relating to patient pathways via the use of audio digital dictation.
• Responsible for producing letters within the agreed time frame ensuring quality and accuracy is maintained at all times.
• Manage the patient's pathway by responding to queries and requests in clinical correspondence.
• Communicating these actions via the use of the IT solutions provided to communicate with the Consultant Secretaries and Waiting List Coordinators.
• The role and duties must be carried out in line with all national and local targets and achieve all KPI's.

Person Specification:

Education Qualifications:

• Educated to GCSE C/4 English/Maths level or equivalent
• Desirable: RSA3 or equivalent AMSPAR or equivalent

Experience:

• Essential: Previous experience of audio typing and/or voice recognition transcribing
• Experience as a medical secretary
• Experience of dealing with members of the public
• Working as part of a team
• Experience of working directly with Medical staff
• Experience of working to national standards and guidelines

Skills and Knowledge:

• Essential: Excellent communication skills (written, verbal & telephone)
• Excellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff
• Appreciate the needs of patients, carers and healthcare staff
• Able to react to unpredictable issues; reprioritising own workload
• Good keyboard skills for regular use of computer systems/IT Skills
• Competent in the use of Microsoft Office
• Familiarity with waiting list administrative procedures and policy issues
• Knowledge of the requirements of the referral to treatment (RTT) standards
• Knowledge of Lorenzo & ORMIS (or equivalent)
• Understanding of medical terminology

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.