Full time Hotel Porter vacancy at Grantley Hall
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
- Ensure that every guest has an excellent and memorable welcome and stay at the hotel, enjoying excellent service and hospitality
- Assist guests with their luggage, ensuring the luggage arrives at the guest’s bedroom in a timely manner, taking luggage to the guest’s car and stored securely when necessary
- Having a varied knowledge of the local area/Yorkshire, the ability to schedule arrangements for guests such as carriages, valet cleaning & route planning
- Ensuring all guests’ needs are exceeded at every opportunity
- Moving furniture and setting up rooms for events when required, ensuring the hotels’ 5-star standards are met
- Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and ensuring they are dust free throughout
- Maintaining the appearance, cleanliness and safety standards which are set out by management
- Assisting in other areas of the hotel when needed
- Ensuring that you stay proactive during less demanding periods
- Must have impeccable grooming standards
Key Skills, Qualities & Experience
- Hands on approach to work, always being productive and looking to improve
- Passionate about hospitality
- Detail orientated and drives standards
- Full driving license is required
- Possess a positive attitude and a desire to learn
- Ability to meet deadlines and work under pressure
- Engage with hotel guests on a regular basis
- Friendly, courteous, and helpful with excellent communication skills
- Motivated to go the extra mile for guests and colleagues
Full Time Hotel Porter vacancy: 37.5 hours
Salary: £24,863 per annum plus monthly tronc typically £3,400 annually
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