Welcome & Service Team Member at National Trust (Tyntesfield)
2 min read
Sep. 24, 2026
The following vacancy is being advertised on behalf of National Trust:
Welcome & Service Team Member
Salary: £15,502.50 pro rata (FTE £25,837.50 per annum)
Contract type: Permanent
Working location:Tyntesfield, Wraxall, Bristol, BS48 1NT
Hours/working pattern:1170 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. (Average of 3 days a week. Will work one full weekend (Saturday and Sunday) every fortnight and will have the other full weekend off.)
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a team of ten working at Tyntesfield.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you're:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
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