Job description
Job title: Visitor Experience Duty Manager
Salary: £26,653 per annumFTE
Location: Lakeland Arts (Windermere Jetty Museum, Abbot Hall and Blackwell, Lakeland Museum–currently closed with Windermere Jetty Museum as a home site)
Reports to: Visitor Experience Manager
Term: FullTime, Permanent
Hours: 37.5hours, 5days per week predominately Tuesday to Saturday with flexibility required holiday cover and occasional evenings
Purpose This role is responsible for overseeing the daily operations of Lakeland Arts venues as a key member of the Visitor Experience team. Responsibilities include ensuring the safe and successful running of our unique cultural venues and leading visitor experience teams to maintain high standards throughout –from a warm welcome to a fond farewell, and everything in between.
Acting independently as the on-site Duty Manager, the role oversees all front-of-house operations and is integral to maintaining a safe and well-presented working environment. This includes upholding the highest standards of customer service and presentation, as well as supporting teams with health, safety, security, and maintenance-related matters.
This role will be based across all three sites with Windermere Jetty Museum as a home site, spending more than 50% of time there.
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Visitor Experience Duty Manager Lakeland Arts in Windermere employer: Visit Lake District
Osprey Management Group is an exceptional employer that offers a dynamic work environment across multiple hospitality venues in West Cumbria. With a strong focus on employee growth and development, our team members enjoy the opportunity to enhance their culinary skills while collaborating with diverse and experienced colleagues. We pride ourselves on fostering a supportive culture where creativity thrives, making every day an exciting new challenge for our chefs.
