Reception Host Langdale Hotel and Spa

Main Purpose of the Role

Step into the world of luxury hospitality at the Langdale Estate—an environment where exceptional service, refined guest experiences, and meticulous attention to detail defines everything we do.

As a Reservations Agent, you’ll shape the first impression of our hotels and leisure experiences, guiding guests through a personalised and seamless booking journey that reflects the quality and care of our brand.

You will play a key role in maximising revenue across our hotels, spa, dining venues, and premium self‑catering portfolio, ensuring every interaction embodies the warmth, professionalism, and excellence synonymous with the Langdale name.

Key Responsibilities

• Respond professionally to phone, email, and online enquiries for hotel stays, spa treatments, dining reservations and self‑catering holidays.
• Convert enquiries into confirmed bookings through confident communication, upselling, and cross‑selling.
• Maintain accurate reservation records and guest preferences within the PMS.
• Provide clear, detailed information on estate facilities, packages, and local area highlights.
• Collaborate closely with Spa, Restaurant, Guest Services, and Operational teams to deliver a smooth and personalised guest journey.
• Achieve individual and team sales targets while managing inventory to maximise occupancy.
• Support Meetings & Events with initial enquiries and coordination of group booking changes.
• Communicate policies, deposits, confirmations, and waitlist updates clearly and accurately.
• Resolve booking challenges calmly, efficiently, and with exceptional guest care.
• Stay informed on room rate inclusions, offers, and packages to provide confident, knowledgeable service.
• What We’re Looking For

We’re seeking an individual who is passionate about luxury hospitality and motivated by the opportunity to shape exceptional guest experiences. You will bring:

• A collaborative spirit and the ability to work effectively within a small, dedicated team
• Composure under pressure and confidence in managing multiple priorities simultaneously
• Excellent attention to detail and pride in delivering accuracy
• A guest‑centric mindset with a commitment to exceptional service
• Experience with hotel booking systems or similar reservation platforms (desirable)
• Working Conditions

This role is based on‑site within our stunning Lake District surroundings. There may be opportunities for hybrid working depending on business performance and operational needs.

Live-in accommodation may be available for exceptional candidates.

• Our Langdale Benefits
• Complimentary stay – One free night per year at our Langdale hotel (B&B rate)
• Free leisure access – Complimentary use of fitness and leisure facilities
• Free meals – Staff canteen meals included
• Rewards & recognition – Cash prizes via Guest Nominations and Langdale Superstar awards
• Wellbeing support – Confidential EAP and trained Mental Health First Aiders
• Staff discounts – Savings at Langdale venues and external partners (e. g. Kendal Physio, Windermere Cruises, B&Q Trade)
• Enhanced benefits – Improved sick pay and life cover (up to 2× salary) after 6 months
• Exclusive offers – Access to Lake District Hotels Association discounts

All candidates must have the legal right to live and work in the UK at the start of employment.

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