At a Glance
- Tasks: Lead the housekeeping team to ensure a clean and welcoming environment for guests.
- Company: Join the Lake District Calvert Trust, a vibrant organisation dedicated to providing exceptional experiences.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and guest satisfaction.
- Why this job: Make a real difference in guest experiences while developing your leadership skills.
- Qualifications: Strong leadership skills and experience in housekeeping or hospitality.
The predicted salary is between 27000 - 29500 £ per year.
The Housekeeping Supervisor plays a vital role in delivering a clean, safe and welcoming environment for all our guests. Working closely with the Operations Manager, you will lead the day-to-day operations of the housekeeping team, ensuring high standards of hygiene and cleanliness throughout Calvert Lakes. You will be responsible for supervising changeovers, managing rotas, ordering supplies, and ensuring all staff are trained and supported to deliver a consistent and excellent standard of service. On changeover days in particular, the work can be physically demanding, so a hands-on approach, strong leadership skills, and the ability to prioritise under pressure are essential.
Key Responsibilities
- Ensure residential bedrooms and public areas are cleaned and maintained to the highest standard
- Take responsibility for day-to-day housekeeping operations
- Supervise and support the housekeeping team, including planning and overseeing staff rotas
- Schedule deep cleans and team training to maintain standards and compliance
- Order cleaning supplies, chemicals and domestic items, ensuring stock levels are maintained
- Ensure team compliance with COSHH and health & safety regulations
- Liaise with the Maintenance team to ensure timely repair and upkeep of the premises
- Carry out room inspections and address minor issues where appropriate
- Respond to guest requests (e.g. additional linen, care equipment, etc.)
- Work with the Operations Manager to update and maintain housekeeping risk assessments, Normal Operating Procedures (NOPs), and Emergency Operating Procedures (EOPs)
- Assist and support other departments when needed to ensure a positive visitor experience
- Undertake any other reasonable duties as requested by the Operations Manager or Senior Leadership Team
Note: This is not an exhaustive list of duties. Flexibility is expected to meet the needs of a dynamic organisation.
