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For Companies At a Glance
- Tasks: Keep guest rooms and public areas spotless and welcoming.
- Company: Join the four-star Castle Green Hotel in beautiful Kendal.
- Benefits: Enjoy flexible shifts, competitive pay, and a friendly work environment.
- Why this job: Perfect for those who love hospitality and want to make guests feel at home.
- Qualifications: No experience needed, just a positive attitude and attention to detail.
- Other info: Work 30 hours a week with shifts across 5 days, including weekends.
The Castle Green Hotel in Kendal is a four-star, 99-bedroom hotel with restaurant, bar, 6 conference rooms, 2 banqueting suites, pub on site, leisure club and treatment rooms. We are currently recruiting for a range of positions and look forward to receiving applications from friendly, helpful, efficient and professional people.
Job Overview
To be responsible for maintaining the cleanliness and overall appearance of guest rooms, ensuring a welcoming and comfortable environment for our guests.
Ideal Candidate
The ideal candidate will have:
- Some housekeeping/cleaning experience (not essential).
- A keen eye for detail with high standards of work.
- A friendly approachable manner with a commitment to providing the highest standards of customer service.
Main Responsibilities
Clean and tidy guest rooms, bathrooms and public areas according to hotel standards. Ensure tasks and rooms are completed within allotted time and ready for guests. Change bed linen, make beds and replace towels. Dust and polish furniture, fixtures and fittings. Vacuum carpets, sweep and mop floors. Replenish supplies such as toiletries and towels. Ensure fixtures and fittings are well maintained, reporting issues where necessary. Report room status to Housekeepers. Ensure all cleaning equipment and materials are used and stored safely. Maintain awareness of correct chemical usage in line with COSHH training. Follow hotel security procedures. Ensure guests' belongings are looked after and hand in and log lost property. Provide excellent customer service to guests, addressing any requests or concerns promptly and professionally.
Contract & Hours
This is a permanent role working 30 hours per week. Shifts will be worked 5 days out of 7 on a rolling rota basis including weekends. £10.00 (age 16-17), £10.50 (age 18-20), £12.50 (over 21). Sorry, no staff accommodation.
Hotel Room Attendant Castle Green Hotel, Kendal employer: Visit Lake District
Contact Detail:
Visit Lake District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Room Attendant Castle Green Hotel, Kendal
✨Tip Number 1
Familiarise yourself with the Castle Green Hotel's values and customer service standards. This will help you align your approach during interviews and show that you're genuinely interested in contributing to their team.
✨Tip Number 2
Visit the hotel if possible, or check out their website and social media pages. Understanding the atmosphere and the type of guests they cater to can give you an edge in demonstrating your fit for the role.
✨Tip Number 3
Prepare to discuss any previous experience you have in housekeeping or customer service, even if it's informal. Highlighting your attention to detail and commitment to cleanliness can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, as being friendly and approachable is key for this role. Think of examples where you've provided excellent service or resolved issues, as these will be valuable during your interview.
We think you need these skills to ace Hotel Room Attendant Castle Green Hotel, Kendal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in housekeeping or cleaning, even if it's minimal. Emphasise your attention to detail and customer service skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly and approachable manner. Mention why you want to work at Castle Green Hotel specifically and how you can contribute to maintaining their high standards.
Highlight Relevant Skills: In your application, focus on skills such as time management, organisation, and the ability to follow procedures. These are important for ensuring tasks are completed efficiently and to the hotel's standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Hotel Room Attendant.
How to prepare for a job interview at Visit Lake District
✨Show Your Attention to Detail
As a Hotel Room Attendant, having a keen eye for detail is crucial. During the interview, be prepared to discuss specific examples of how you've maintained high standards in previous roles, even if they weren't in housekeeping.
✨Demonstrate Your Customer Service Skills
The ideal candidate should have a friendly and approachable manner. Share experiences where you provided excellent customer service, addressing guest needs or concerns effectively.
✨Familiarise Yourself with Hotel Standards
Research the Castle Green Hotel's standards and values before your interview. Understanding their expectations will help you align your answers with what they are looking for in a candidate.
✨Prepare for Practical Questions
Expect questions about how you would handle specific cleaning tasks or situations. Think through scenarios where you had to manage time effectively or deal with unexpected challenges in a previous job.
