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- Tasks: Lead a small team to ensure guests have an amazing experience.
- Company: Join a welcoming hotel in the beautiful Keswick area focused on guest satisfaction.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a permanent position with bonuses.
- Why this job: Be part of a friendly team in a stunning location, making memorable experiences for guests.
- Qualifications: Previous hotel management experience or deputy role; hands-on and customer-focused.
- Other info: Live-in options available for those who want to immerse themselves in the role.
The predicted salary is between 36000 - 42000 £ per year.
This is a fantastic opportunity for hands on, Hotel Manager who can lead a small team from the front in a business where the focus is 100% on looking after your guests.
The hotel is situated in a stunning location and provides bed, breakfast and evening meals to it’s guests in the Keswick area. They also have a warm and inviting bar and the ethos of the business is to offer guests a friendly, welcoming and comfortable stay in a quality establishment.
Reservations, marketing and accounts are looked after off site which means you can focus fully on the customers and your team.
Your new job:
Managing a small team (upto 12 staff).
Manage housekeeping, front desk, food and beverage, and maintenance.
Meet and greet customers, deal with complaints (and compliments!), and ensure guests have a positive experience.
Recruit, train, and motivate staff, and plan work schedules.
Get hands-on when neccessary (serving guests, housekeeping etc).
Creating repeat customers
Retaining and developing team members
Maintaining the quality of the physical product
Maintaining the health and safety aspects of the site
Developing average spends in food and drink service
About you:
Previous hotel management experience or deputy looking to step up.
Hands-on management style.
Great at managing, motivating and developing staff.
Passionate about customer service.
Salary and benefits:
Starting salary of £36,000 (Live-in) to £42,000 (Live-out) plus bonus
Permanent staff position.
28 days holidays per year.
Statutory pension.
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Hotel Manager Recruit Cumbria Limited employer: Visit Lake District
Contact Detail:
Visit Lake District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager Recruit Cumbria Limited
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure guests have a memorable experience. This will demonstrate that you align with the hotel's ethos of providing a friendly and welcoming atmosphere.
✨Tip Number 2
Highlight your hands-on management style. Be prepared to discuss situations where you actively engaged with your team and guests, showcasing your ability to lead by example. This is crucial for a role that requires direct involvement in daily operations.
✨Tip Number 3
Emphasize your experience in training and developing staff. Prepare to talk about your approach to motivating team members and creating a positive work environment. This will resonate well with the hiring team looking for someone who can retain and develop their staff.
✨Tip Number 4
Familiarize yourself with the local area and its attractions. Being knowledgeable about Keswick and what it offers can help you connect with guests and enhance their experience. It shows that you're invested in not just the hotel, but also the community.
We think you need these skills to ace Hotel Manager Recruit Cumbria Limited
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Hotel Manager position. Highlight key responsibilities and required skills, such as hands-on management and customer service passion, to tailor your application.
Craft a Tailored CV: Your CV should reflect your previous hotel management experience or relevant deputy roles. Emphasize your hands-on management style and any achievements in staff development and customer satisfaction.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've successfully managed teams and improved guest experiences in past positions.
Highlight Relevant Skills: Make sure to showcase your skills in managing housekeeping, front desk operations, and food and beverage services. Mention your ability to handle complaints and create repeat customers, as these are crucial for the role.
How to prepare for a job interview at Visit Lake District
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experience where you went above and beyond to ensure guests had a memorable stay.
✨Demonstrate Your Hands-On Management Style
Since the role requires a hands-on approach, be prepared to discuss how you lead by example. Highlight instances where you actively participated in daily operations, whether it was serving guests or assisting with housekeeping.
✨Discuss Team Development Strategies
Talk about your experience in recruiting, training, and motivating staff. Provide examples of how you've successfully developed team members and created a positive work environment that encourages growth.
✨Prepare for Scenario-Based Questions
Anticipate questions related to handling guest complaints and maintaining quality standards. Think of specific scenarios you've faced in the past and how you resolved them, showcasing your problem-solving skills and commitment to guest satisfaction.
