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- Tasks: Welcome visitors, sell tickets, and promote gifts at Brantwood.
- Company: Brantwood, a beautiful historic site with a friendly team.
- Benefits: Paid breaks, flexible shifts, and full training provided.
- Why this job: Join a passionate team and create memorable experiences for visitors.
- Qualifications: Strong communication skills and a friendly attitude required.
- Other info: Enjoy working in a stunning rural location with great career development.
The predicted salary is between 11 - 16 £ per hour.
Casual Visitor Operations Assistant from March to the end of September. Alternate weekends Saturday and Sunday 09.30 to 16.30. Holiday cover shifts available and possibility of additional weekday shifts from May. Breaks paid.
We are looking for a friendly visitor-facing staff member to help support the visitor operation at Brantwood over the busy summer months. You will be working with a small and experienced team and full training will be provided.
The job requires welcoming visitors to the house and gardens and selling the appropriate ticket for their visit. In addition, you will be selling books and gifts from the shop and ensuring visitors have a memorable, enjoyable and safe visit.
Previous museum experience is not necessary, but a flexible and sympathetic approach to the needs of the museum environment is required along with strong communication skills, smart personal presentation and the desire to provide a very high level of customer service at all times. Applicants will need to be comfortable using computers, till systems and PDQ machines and cashing up.
The main duties of the post are:
- To work in the shop or ticket booth at Brantwood, welcoming visitors to the house and gardens.
- To be responsible for the opening and closing of the house or ticket booth operation observing all associated procedures.
- To sell and redeem tickets.
- To promote gift aid.
- Cashing up at the end of the day.
- To deal with sales of books, gifts and food items.
- To deal with public and telephone enquiries in the first instance, and to give appropriate information regarding Brantwood’s facilities and services.
- Ensure that stock levels in the shop are maintained and that stock in the shop is well presented.
- To ensure the public facilities are always clean and stocked.
- To put out correct visitor signage and ensure high standards of presentation and public safety at all times.
- To support on events as and when required.
Due to the rural location of Brantwood, applicants will need to be able to make their way to and from work independently without reliance on public transport. The role involves periods of sitting, standing, showing visitors into the historic rooms, some light lifting (stock and leaflet movements) and using staircases to access upstairs rooms and the office areas.
Casual Visitor Operations Assistant Brantwood employer: Visit Lake District
Contact Detail:
Visit Lake District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Visitor Operations Assistant Brantwood
✨Tip Number 1
Get to know Brantwood! Familiarise yourself with the house, gardens, and what makes them special. This way, when you chat with visitors, you can share your enthusiasm and knowledge, making their experience even better.
✨Tip Number 2
Practice your customer service skills! Think about how you can make each visitor feel welcome and valued. A friendly smile and a helpful attitude go a long way in creating memorable experiences.
✨Tip Number 3
Brush up on your till and cash handling skills. Being comfortable with these systems will help you feel more confident during busy shifts, allowing you to focus on providing great service to our visitors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Brantwood.
We think you need these skills to ace Casual Visitor Operations Assistant Brantwood
Some tips for your application 🫡
Show Your Friendly Side: Since we're looking for someone who can create a welcoming atmosphere, make sure your application reflects your friendly personality. Use a warm tone and share any experiences where you've provided excellent customer service.
Highlight Relevant Skills: Even if you haven't worked in a museum before, focus on your communication skills and any experience with cash handling or using till systems. We want to see how your skills can contribute to making visitors' experiences memorable.
Be Clear About Your Availability: As this role requires working alternate weekends and possibly additional shifts, be upfront about your availability in your application. This helps us understand how you fit into our team schedule.
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of all applications and ensures you don’t miss out on this opportunity!
How to prepare for a job interview at Visit Lake District
✨Know Your Stuff
Familiarise yourself with Brantwood and its history. Understanding the venue will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've provided excellent service in the past. Think of situations where you made someone's day better!
✨Dress to Impress
Make sure you present yourself smartly for the interview. A neat appearance reflects your professionalism and shows that you take the opportunity seriously.
✨Be Ready for Practical Questions
Expect questions about handling cash, using till systems, and dealing with customer inquiries. Brush up on these skills beforehand so you can demonstrate your competence.