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- Tasks: Support the Visitor Engagement team with administrative and operational tasks.
- Company: Join the passionate team at Lake District National Park Authority.
- Benefits: Enjoy flexible working, local government pension, and wellbeing support.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real difference in visitor experiences while working in a stunning environment.
- Qualifications: Experience in admin roles and strong customer service skills required.
The predicted salary is between 24000 - 28000 £ per year.
Full time, fixed term contract for 12 months. Do you enjoy making things run smoothly behind the scenes? We’re looking for a Business Support Officer to join our Visitor Engagement team on a 12 month fixed term contract, supporting the day to day operation of our Information Centres and wider service needs to help deliver inspirational experiences for visitors to the Lake District National Park.
What’s it like to work with us? Our people are passionate about the landscape and proud of the role they play in looking after it for the nation. We are innovative and agile in our approach to work, ensuring we get the best from our resources. We’re a medium size organisation, which puts us in a good position to be adaptive and able to act on our decisions. Our staff know each other and can quickly form workplace relationships to make great team players and problem solvers. We operate a hybrid way of working combining working from home, in our Information Centres and days at our office base at Wayfaring House, Kendal. You’ll be provided with a laptop to enable you to access our secure IT network when working remotely.
The role involves providing high quality administrative and operational support to the Visitor Engagement and Information Centre teams. Your main duties will include:
- Providing day to day administrative and coordination support to the service
- Supporting financial processes, including invoices, purchase orders and basic budget and EPOS monitoring
- Assisting with retail and merchandising, stock rotation and stock takes in centres across the National Park
- Supporting visitor engagement activity, including training logistics, enquiries and event coordination
- Managing data, records and reports, helping ensure information is accurate, accessible and up to date
This is a varied, hands on role for someone who is organised, reliable and enjoys supporting others. You’ll play a key part in keeping systems, processes and information flowing – enabling frontline teams to focus on welcoming and supporting visitors. The role offers a great insight into how a complex, visitor facing service operates across multiple sites.
About you: You’ll be organised, methodical and confident handling a range of tasks and priorities. You’ll enjoy working as part of a team, supporting colleagues and contributing to a positive, professional service. You’ll bring:
- Experience in an administrative or business support role
- Good customer service skills, ideally in a visitor facing, retail or similar environment
- Confidence using IT systems, including Microsoft Office and spreadsheets
- Attention to detail and the ability to manage information accurately
- A proactive, flexible approach and willingness to help where needed
Please read the attached role profile for the full person specification on this post.
About us: The Lake District National Park Authority looks after this unique corner of England and UNESCO World Heritage Site. We encourage people to protect, connect and grow as well as supporting those who live and work here. Our staff include rangers and field workers, advisers at our visitor centres, planners and ecologists.
Working with us, you’ll enjoy:
- Local Government Pension Scheme
- Cycle to Work schemes
- Free parking in our carparks
- Paid time off so you can volunteer
- Subsidised healthcare scheme
- Commitment to wellbeing
We’re happy to talk about flexible working – let us know if you want to find out more. See our website for a complete list of our employee benefits.
Contact: For an informal chat and to find out more, please contact Sarah Calderbank at sarah.calderbank@lakedistrict.gov.uk. We reserve the right to close this advert early should we receive sufficient applications, so please apply early to avoid missing this opportunity. Interviews will be held in Kendal on 14 May 2026.
Diversity and Inclusion: As an equal opportunities’ employer, the Lake District National Park Authority is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Disability Confident Employer: We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. By ‘minimum criteria’ we mean that you must provide evidence in your application which demonstrates that you meet the level of competence required under each of the essential criteria, as well as meeting any of the qualification, skills or experience defined as essential.
Business Support Officer Lake District National Park Authority employer: Visit Lake District
Contact Detail:
Visit Lake District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer Lake District National Park Authority
✨Tip Number 1
Get to know the Lake District National Park Authority! Research their values and mission, and think about how your skills can contribute to their goals. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider info about the workplace culture and what they look for in candidates. Plus, it’s a great way to make connections that could help you land the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to administrative support and customer service. Think of examples from your past experiences that showcase your organisational skills and ability to work in a team. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on the closing date so you don’t miss out on this fantastic opportunity to join the Visitor Engagement team.
We think you need these skills to ace Business Support Officer Lake District National Park Authority
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Officer. We want to see how you can contribute to our Visitor Engagement team, so don’t hold back on showcasing your relevant experience!
Show Your Passion: Let your enthusiasm for the Lake District National Park shine through in your application. We’re looking for someone who shares our passion for the landscape and is excited about supporting visitors, so make sure to express why this role matters to you.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen to join our team at the Lake District National Park Authority.
How to prepare for a job interview at Visit Lake District
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Support Officer role. Familiarise yourself with the key responsibilities like administrative support, financial processes, and visitor engagement activities. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, as this will demonstrate your suitability for the job.
✨Emphasise Teamwork and Flexibility
The Lake District National Park Authority values teamwork and adaptability. Share stories that highlight your ability to work collaboratively and support colleagues. Mention any instances where you’ve had to be flexible in your approach, as this aligns with their culture of being innovative and agile.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the work environment, and the challenges they face. This not only shows your interest but also helps you gauge if the organisation is the right fit for you. Ask about their approach to visitor engagement or how they support staff wellbeing.