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For Companies At a Glance
- Tasks: Provide 2nd line IT support to over 10,500 users in a dynamic environment.
- Company: Join Smarter Technologies, a rapidly growing company transforming public services.
- Benefits: Competitive salary, professional development, and the chance to work with VIP clients.
- Why this job: Make a real impact by supporting government departments and enhancing digital capabilities.
- Qualifications: 3+ years of VIP and 2nd line support experience, with strong customer service skills.
- Other info: Exciting opportunities for career growth in a collaborative and innovative team.
The predicted salary is between 40000 - 50000 £ per year.
Reports To: Head of Product Development and Architecture
Working Hours: 40 hours per week
Location: London, UK
Company Profile
Smarter Technologies’ ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model where the client’s needs and goals are prioritised over everything else. Currently undergoing a period of rapid growth through word of mouth recommendations, Smarter Technologies associates are right now helping senior leaders across Government plan and deliver some of the most exciting and truly transformational programmes required to modernise public services.
Job Spec
Visionist Consulting focuses on transforming the digital platforms, capabilities and processes for government departments, businesses and not-for-profits. The role is onsite at one of Visionists customers BEIS (Business, Energy and Industrial Strategy) and Department of International Trade (DIT).
Description Of Role
BEIS and DIT have over 10,500 users to support.
Key Responsibilities
- 2nd line support to 10,500 staff based across London
- Provide the Request catalogue services to the end users
- Assisting with documenting and maintaining processes and work instructions
- Responsible for the VIP support across DIT and BEIS
- Responsible for asset management within the Incident process of issuing/receiving equipment
Skills And Experience
- 3 + Years VIP support experience
- 3 + Years 2nd line support experience
- Windows 10 and Mac OS experts in end user support
- Office 365 (thin and fat clients) expert in end user support
- Troubleshooting in Zscaler and Okta a must.
- Strong Apple iPhone support skills
- Strong Knowledge of Audio-visual equipment to support the ministerial meeting rooms
- Strong Service Now experience across Request and Incident Management.
- Excellent Customer facing skills
- 3 + Asset Management experience within Service Now
- ITIL Foundation Certification a strong advantage
- MCSA Windows 10 certification – 70-697 and 70-698
- Security Clearance is a necessary requirement to work with our clients.
For Any Enquiries And Further Information Contact: vacancies@smartertechnologies.com
Onsite 2nd Line IT Support Engineer – VIP & Gov Tech in Ringwood employer: Visionist
Contact Detail:
Visionist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite 2nd Line IT Support Engineer – VIP & Gov Tech in Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field, especially those who work with government tech. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've tackled tricky issues in the past, especially with Windows 10 and Mac OS.
✨Tip Number 3
Be ready for scenario questions! Employers love to see how you handle real-life situations. Prepare for questions about VIP support and asset management, and think through your responses ahead of time.
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t hesitate to submit your CV and cover letter on our platform. It’s the best way to get noticed by our hiring team!
We think you need these skills to ace Onsite 2nd Line IT Support Engineer – VIP & Gov Tech in Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd line support experience and VIP support skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our mission at Smarter Technologies. Keep it concise but impactful!
Show Off Your Technical Skills: We’re looking for experts in Windows 10, Mac OS, and Office 365. Make sure to mention your experience with these technologies and any troubleshooting you've done with Zscaler and Okta. We love a tech-savvy applicant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Smarter Technologies.
How to prepare for a job interview at Visionist
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Mac OS, and Office 365. Be ready to discuss specific troubleshooting scenarios you've encountered, especially with Zscaler and Okta. This will show that you're not just familiar with the tech but can handle real-world issues.
✨Show Off Your VIP Support Skills
Since this role involves VIP support, prepare examples of how you've successfully managed high-profile clients or situations in the past. Highlight your customer-facing skills and how you’ve gone above and beyond to ensure their satisfaction.
✨Familiarise Yourself with Service Now
Get comfortable with Service Now, particularly in Request and Incident Management. If you have experience with asset management within this platform, be sure to mention it. You might even want to bring up any process improvements you've implemented in previous roles.
✨Prepare for Security Clearance Questions
Since security clearance is a must for this position, be ready to discuss your background and any relevant experiences that demonstrate your reliability and trustworthiness. It’s important to convey that you understand the significance of working in a secure environment.