At a Glance
- Tasks: Support and maintain Office 365 and SharePoint environments while providing end-user training.
- Company: Join Smarter Technologies, a company focused on bespoke solutions and client satisfaction.
- Benefits: Gain hands-on experience in IT support with opportunities for growth.
- Other info: Work in a collaborative environment with a focus on professional development.
- Why this job: Be part of a dynamic team that prioritises innovation and client needs.
- Qualifications: Experience with O365 and a passion for helping others with tech.
The predicted salary is between 25000 - 35000 £ per year.
Smarter Technologies’ ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model where the client’s needs and goals are prioritised over everything else.
Working Hours: 40 hours per week
Location: Ringwood/Newport, Wales
Key Duties and Responsibilities:
- Office 365 and SharePoint Administration
- Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability
- Administration, support, and configuration of MS Office O365 for staff
- Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)
- Maintenance and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content
- General IT: End‑user support and training for hardware and software
- Training and educating end‑users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)
- Providing end‑user support for all PC based hardware, applications, and services
- New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
- Maintain and provide support for all IT infrastructure
- Provide tier 1 and tier 2 support and troubleshooting
- Troubleshoot OS, network, and storage related issues
Qualifications:
- Experience administering O365, Exchange, Azure Active Directory and SharePoint environment
- Help desk experience and ability to provide technical and end‑user support
- General knowledge of networking – IP, DNS, SMTP etc.
How to Apply: Send your CV and a letter of motivation to vacancies@smartertechnologies.com.
General Support in Ringwood employer: Visionist
Smarter Technologies is an exceptional employer that prioritises the needs and goals of its clients while fostering a supportive and collaborative work environment. Located in the picturesque areas of Ringwood and Newport, Wales, employees benefit from a strong focus on professional development, with ample opportunities for training and growth in IT skills, particularly in Office 365 and SharePoint administration. The company values its staff by providing a dynamic workplace where innovation thrives, ensuring that every team member can contribute meaningfully to transformative projects.
StudySmarter Expert Advice🤫
We think this is how you could land General Support in Ringwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Visionist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Visionist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace General Support in Ringwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Visionist:Your cover letter is your chance to shine! Tell us why you want to work at Visionist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Visionist!
How to prepare for a job interview at Visionist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
