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- Tasks: Provide 2nd line IT support to over 10,500 users in a dynamic environment.
- Company: Join Smarter Technologies, a rapidly growing company transforming public services.
- Benefits: Competitive salary, professional development, and the chance to work with government leaders.
- Other info: Exciting opportunities for career growth and skill enhancement in a collaborative setting.
- Why this job: Make a real impact by supporting vital digital transformations in government.
- Qualifications: 3+ years of VIP and 2nd line support experience, with strong customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
Reports To: Head of Product Development and Architecture
Working Hours: 40 hours per week
Location: London, UK
Company Profile: Smarter Technologies’ ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model where the client’s needs and goals are prioritised over everything else. Currently undergoing a period of rapid growth through word of mouth recommendations, Smarter Technologies associates are helping senior leaders across Government plan and deliver some of the most exciting and truly transformational programmes required to modernise public services.
Job Spec: Visionist Consulting focuses on transforming the digital platforms, capabilities and processes for government departments, businesses and not-for-profits. The role is onsite at one of Visionist's customers BEIS (Business, Energy and Industrial Strategy) and Department of International Trade (DIT).
Description Of Role: BEIS and DIT have over 10,500 users to support.
- 2nd line support to 10,500 staff based across London
- Provide the Request catalogue services to the end users
- Assisting with documenting and maintaining processes and work instructions
- Responsible for the VIP support across DIT and BEIS
- Responsible for asset management within the Incident process of issuing/receiving equipment
Skills And Experience:
- 3+ Years VIP support experience
- 3+ Years 2nd line support experience
- Windows 10 and Mac OS experts in end user support
- Office 365 (thin and fat clients) expert in end user support
- Troubleshooting in Zscaler and Okta a must
- Strong Apple iPhone support skills
- Strong Knowledge of Audio-visual equipment to support the ministerial meeting rooms
- Strong Service Now experience across Request and Incident Management
- Excellent Customer facing skills
- 3+ Asset Management experience within Service Now
- ITIL Foundation Certification a strong advantage
- MCSA Windows 10 certification – 70-697 and 70-698
- Security Clearance is a necessary requirement to work with our clients
For Any Enquiries And Further Information Contact: vacancies@smartertechnologies.com
Onsite 2nd Line IT Support Engineer – VIP & Gov Tech in Hampshire employer: Visionist
Contact Detail:
Visionist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite 2nd Line IT Support Engineer – VIP & Gov Tech in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field, especially those who work with VIPs or in government tech. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Windows 10, Mac OS, and Office 365. Highlight your troubleshooting prowess with Zscaler and Okta too!
✨Tip Number 3
Prepare for the interview by researching the company and its clients. Knowing about BEIS and DIT will help you tailor your answers and show that you're genuinely interested in the role. Plus, it’ll give you a leg up when discussing how you can support their 10,500 users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Onsite 2nd Line IT Support Engineer – VIP & Gov Tech in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of 2nd Line IT Support Engineer. Highlight your VIP support experience and any relevant certifications like MCSA Windows 10. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting government tech and how your experience aligns with our needs. Keep it concise but impactful – we love a good story!
Show Off Your Customer Service Skills: Since this role involves supporting over 10,500 users, it's crucial to showcase your excellent customer-facing skills. Share examples of how you've gone above and beyond in previous roles to help users – we want to know you can handle the pressure!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Visionist
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Mac OS, and Office 365. Be ready to discuss specific troubleshooting scenarios you've encountered, especially with Zscaler and Okta. This will show that you're not just familiar with the tech but can handle real-world issues.
✨Show Off Your VIP Support Skills
Since this role involves VIP support, think of examples where you've provided exceptional service to high-profile clients. Highlight your customer-facing skills and how you managed to resolve their issues efficiently. This will demonstrate your ability to handle pressure and maintain professionalism.
✨Familiarise Yourself with Service Now
Get comfortable with Service Now, especially in relation to Request and Incident Management. If you have experience with asset management within this platform, be prepared to discuss it. Showing that you can navigate these systems will give you an edge over other candidates.
✨Prepare for Security Clearance Questions
Since security clearance is a must for this position, be ready to answer questions about your background and any previous clearances you've held. It's important to convey your understanding of the importance of security in IT support, especially when dealing with government clients.