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- Tasks: Provide 2nd line IT support to over 10,500 users in a dynamic environment.
- Company: Join Smarter Technologies, a rapidly growing company transforming public services.
- Benefits: Competitive salary, professional development, and the chance to work on impactful projects.
- Other info: Exciting opportunities for career growth and skill development in a collaborative setting.
- Why this job: Be part of a team modernising public services and enhancing user experiences.
- Qualifications: 3+ years of 2nd line support experience and strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
Reports To: Head of Product Development and Architecture
Working Hours: 40 hours per week
Location: London, UK
Company Profile: Smarter Technologies’ ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model where the client’s needs and goals are prioritised over everything else. Currently undergoing a period of rapid growth through word of mouth recommendations, Smarter Technologies associates are helping senior leaders across Government plan and deliver some of the most exciting and truly transformational programmes required to modernise public services.
Job Spec: Visionist Consulting focuses on transforming the digital platforms, capabilities and processes for government departments, businesses and not-for-profits. The role is onsite at one of Visionist's customers BEIS (Business, Energy and Industrial Strategy) and Department of International Trade (DIT).
Description Of Role: BEIS and DIT have over 10,500 users to support.
- 2nd line support to 10,500 staff based across London
- Provide the Request catalogue services to the end users
- Assisting with documenting and maintaining processes and work instructions
- Responsible for the VIP support across DIT and BEIS
- Responsible for asset management within the Incident process of issuing/receiving equipment
Skills And Experience:
- 3+ Years VIP support experience
- 3+ Years 2nd line support experience
- Windows 10 and Mac OS experts in end user support
- Office 365 (thin and fat clients) expert in end user support
- Troubleshooting in Zscaler and Okta a must
- Strong Apple iPhone support skills
- Strong Knowledge of Audio-visual equipment to support the ministerial meeting rooms
- Strong Service Now experience across Request and Incident Management
- Excellent Customer facing skills
- 3+ Asset Management experience within Service Now
- ITIL Foundation Certification a strong advantage
- MCSA Windows 10 certification – 70-697 and 70-698
- Security Clearance is a necessary requirement to work with our clients
For Any Enquiries And Further Information Contact: vacancies@smartertechnologies.com
2nd Line IT Support Engineer in Hampshire employer: Visionist
Contact Detail:
Visionist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field, especially those who might have insights into roles like the 2nd Line IT Support Engineer. A friendly chat can lead to opportunities you won’t find on job boards.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10, Mac OS, and Office 365. We want you to shine when they ask about troubleshooting Zscaler and Okta!
✨Tip Number 3
Showcase your customer service skills! Since this role involves supporting over 10,500 users, be ready to share examples of how you've handled challenging situations with VIPs or difficult customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd Line IT Support Engineer in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd line support experience and VIP support skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in Windows 10, Mac OS, and Office 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your skills can help us support over 10,500 users. Keep it engaging and relevant to the job description.
Show Off Your Customer Service Skills: Since this role involves excellent customer-facing skills, make sure to include examples of how you've successfully supported users in the past. We love to see how you’ve gone above and beyond to help others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Visionist
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Mac OS, and Office 365. Be ready to discuss specific troubleshooting scenarios you've encountered, especially with Zscaler and Okta. This will show that you're not just familiar with the systems but can handle real-world issues.
✨Show Off Your VIP Support Skills
Since this role involves VIP support, prepare examples of how you've successfully managed high-profile users in the past. Highlight your customer-facing skills and how you’ve gone above and beyond to ensure their satisfaction.
✨Familiarise Yourself with Service Now
Get comfortable with Service Now, particularly in relation to Request and Incident Management. If you have experience with asset management within this platform, be sure to mention it. It’s a key part of the role, and demonstrating your expertise will set you apart.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving abilities. Think about common issues you might face in a 2nd line support role and how you would resolve them. Practising these scenarios can help you articulate your thought process during the interview.