Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support user accounts and manage assets for over 10,500 users in a dynamic environment.
- Company: Join Visionist Consulting, transforming digital platforms for government and businesses.
- Benefits: Gain valuable experience, work in a supportive team, and develop your IT skills.
- Why this job: Make a real impact by helping new starters and supporting government initiatives.
- Qualifications: Experience with Active Directory, Zscaler, and Okta; strong communication skills.
- Other info: Opportunity to interact with senior executives and gain security clearance.
The predicted salary is between 36000 - 60000 £ per year.
1st Line IT Support and Provisioning Engineer (JML)
Reports To: Head of Product Development and Architecture
Working Hours: 40 hours per week
Location: London, UK
Company Profile: Smarter Technologies delivers bespoke solutions for government. Rapid growth via word‑of‑mouth, assisting senior leaders in modernising public services.
Job Spec: Visionist Consulting transforms digital platforms for government. Onsite at Visionist\’s clients BEIS and DIT.
Description Of Role: BEIS and DIT have over 10,500 users. The JML team handles onboarding, account transfer, asset assignment, and hardware management for up to 570 new starters per month. The team also manages fast‑streamers and Work Experience schemes.
Key Responsibilities
- User Account Creation – basic and Ministerial accounts in Active Directory with correct group membership.
- Asset Management – use ServiceNow to assign equipment and status, complying with government standards.
- Pre‑Stage Configuration – load profiles on laptops with Zscaler, Okta, Teams, and other required applications.
- Deployment – classroom and remote deployment to groups and individuals.
- Reporting – volumes, SLAs of new starters monthly; provide ServiceNow SLA reporting.
Skills And Experience
- Active Directory experience in account creation and group membership.
- Knowledge of Zscaler and Okta.
- O365 experience with licensing and configuration.
- Experience presenting to groups of up to 25 people.
- Training experience is an advantage.
- ITIL Foundation certification is an advantage.
- Experience with ServiceNow (Request Management).
- Experience working in demanding environments and under pressure to deliver.
- Must be smart, presentable and comfortable interacting with Senior Executives and VIPs, including Government Ministers.
Security Clearance: Required to work with our clients.
To apply: Send CV and letter of motivation to vacancies@smartertechnologies.com
#J-18808-Ljbffr
1st Line IT Support and Provisioning Engineer (JML) employer: Visionist
Contact Detail:
Visionist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support and Provisioning Engineer (JML)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. Think about how you'd handle onboarding new starters or managing user accounts, and be ready to share your experiences.
✨Tip Number 3
Showcase your skills! If you have experience with Active Directory, Zscaler, or Service Now, make sure to highlight that in conversations. Bring examples of how you've used these tools effectively in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 1st Line IT Support and Provisioning Engineer (JML)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of 1st Line IT Support and Provisioning Engineer. Highlight your experience with Active Directory, Zscaler, and Okta, as these are key skills we're looking for.
Craft a Compelling Motivation Letter: Your motivation letter should reflect your passion for IT support and your understanding of the onboarding process. Let us know why you want to join our team and how you can contribute to our mission.
Showcase Your Communication Skills: Since you'll be interacting with senior executives and government ministers, it's important to demonstrate your communication skills. Use clear and professional language in your application to show us you're up for the challenge.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Visionist
✨Know Your Tech
Make sure you brush up on your Active Directory skills, especially user account creation and group membership. Familiarise yourself with Zscaler, Okta, and O365 as these are key tools for the role. Being able to discuss your experience confidently will impress the interviewers.
✨Showcase Your Communication Skills
Since you'll be presenting to groups of up to 25 people, practice explaining technical concepts in a clear and engaging way. Think about how you can demonstrate your ability to interact with senior executives and VIPs, as this is crucial for the position.
✨Prepare for Pressure
The role involves working in demanding environments, so be ready to discuss how you've handled pressure in the past. Share specific examples where you successfully managed tight deadlines or challenging situations, showcasing your problem-solving skills.
✨Understand the Reporting Requirements
Familiarise yourself with reporting metrics and SLAs, particularly in relation to onboarding new starters. Be prepared to discuss how you would approach reporting within Service Now and any relevant experiences you have that align with this responsibility.