At a Glance
- Tasks: Deliver personalised customer service and assist with frame fittings and repairs.
- Company: Join Vision Express, part of the global EssilorLuxottica group.
- Benefits: £350 towards eyewear, 33 days holiday, and employee wellbeing support.
- Other info: Earn monthly bonuses and enjoy career development opportunities.
- Why this job: Make a difference in eye care while working with top brands like Ray-Ban and Prada.
- Qualifications: Confident communicator with a passion for eyewear and digital tools.
The predicted salary is between 22000 - 28000 £ per year.
Overview
Retail Optical Assistant - Vision Express
Where customer service meets premium eyewear and med-tech innovation.
Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
- Deliver confident personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre-screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You’ll Get
- £350 towards frames or designer sunglasses, with unlimited spend on lenses.
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
- Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus — with uncapped potential for high performers.
Your performance matters — and it pays off.
What We’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can-do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
Optical Retail Specialist: Frame Fittings & Customer Care employer: Visionexpresscareers
At Vision Express, we pride ourselves on being an exceptional employer that values personal growth and innovation in the optical retail sector. Our supportive work culture fosters teamwork and encourages employees to excel, with generous benefits including a £350 allowance for frames, 33 days of holiday, and opportunities for monthly bonuses based on performance. Join us in a vibrant environment where you can make a meaningful impact while working with leading eyewear brands and cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Retail Specialist: Frame Fittings & Customer Care
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you’ve provided excellent service. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your passion for eyewear! Whether it’s discussing your favourite brands or trends, let your enthusiasm shine through. This will help you stand out as someone who truly cares about the products and the customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Optical Retail Specialist: Frame Fittings & Customer Care
Some tips for your application 🫡
Show Your Passion for Eyewear:When writing your application, let your love for eyewear shine through! Talk about your favourite brands or styles and how they inspire you. This will show us that you're genuinely interested in the role.
Highlight Customer Service Skills:Make sure to emphasise any previous experience you have in customer service. We want to see how you engage with customers and provide personalised advice, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Visionexpresscareers
✨Know Your Eyewear
Familiarise yourself with the brands and styles Vision Express offers, like Ray-Ban and Prada. Being able to discuss these products confidently will show your passion for eyewear and help you connect with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to meet a customer's needs, as this role heavily relies on engaging with customers and recommending products.
✨Practice Frame Fitting Techniques
Even if you haven't worked in optical retail before, it’s helpful to learn about frame fittings and adjustments. You could watch tutorial videos or practice with friends to demonstrate your willingness to learn and adapt during the interview.
✨Emphasise Teamwork and Communication
Be ready to discuss how you work well in a team and communicate effectively. Share specific instances where you collaborated with others to achieve a goal, as being a positive team player is key for this role at Vision Express.
