At a Glance
- Tasks: Build long-term client relationships and identify growth opportunities with innovative business solutions.
- Company: Vision33, a global digital transformation partner with a people-centred culture.
- Benefits: Competitive salary, commission structure, private healthcare, and flexible working options.
- Other info: Opportunities for professional development and a dynamic work environment.
- Why this job: Join a supportive team and make a real impact in the tech industry.
- Qualifications: 5+ years in client relationship management and experience with business software solutions.
The predicted salary is between 36000 - 44000 £ per year.
- Full Time / Permanent
- Location: United Kingdom - Open Location (must be able to travel as required within UK)
Are you passionate about technology and motivated by helping businesses achieve meaningful results?
Do you enjoy building long‑term client relationships and identifying opportunities that genuinely add value?
If so, we would be delighted to hear from you.
At Vision33, we combine best‑in‑class cloud technology with deep industry expertise to deliver ERP and business solutions that drive sustainable growth.
As we continue to expand across the UK, we are looking for a Customer Relationship Manager to join our established and growing team.
The Role
As a Customer Relationship Manager, you will be responsible for nurturing and developing relationships with our UK client base.
Acting as a trusted adviser, you will work consultatively to understand each client’s priorities and identify opportunities to support their growth through our solutions.
Key Responsibilities
- Primary Client Contact: Serve as the main point of contact for a portfolio of ~60 UK clients, providing proactive, consultative support.
- Account Planning: Develop and implement structured account management plans, with a focus on key accounts and affiliated businesses.
- Commercial Growth: Identify and progress sales opportunities aligned to both client objectives and regional ARR targets.
- Client Retention: Build strong relationships with key decision‑makers, partners, and internal stakeholders to ensure long‑term client satisfaction and retention.
- Forecasting & Reporting: Monitor account performance, pipeline activity, and demand forecasting to support strategic planning.
- Regional Contribution: Play an active role in supporting the continued growth of our UK business.
- What We’re Looking For
Experience
- Minimum of 5 years’ experience in client relationship or account management, with exposure to sales.
- At least 5 years’ experience selling and supporting business software solutions and/or Saa S technologies within the SME or mid‑market sector.
- Experience with ERP solutions such as SAP, Sage, Microsoft or Epicor would be advantageous.
Skills & Attributes
- Strong commercial acumen and understanding of business operations.
- Working knowledge of accounting principles (or willingness to develop this knowledge).
- Excellent communication, relationship‑building, and negotiation skills.
- A consultative approach with a clear focus on delivering value.
- Highly organised and comfortable working within defined processes and systems.
- Results‑driven, with the ability to manage performance against targets.
- Willingness to travel within the UK as required.
Who Is Vision33?
Global Digital Transformation Partner
For nearly 30 years, we have supported more than 1,500 mid‑market and lower enterprise organisations across a range of industries.
Outcome‑Focused Approach
We harness the power of cloud‑based technologies to improve operational performance, enhance efficiency, and support long‑term financial success.
A Team of 400+ Specialists
Our people are experienced, collaborative problem‑solvers who take pride in delivering measurable results for our clients.
People‑Centred Culture
We are committed to supporting both our clients and our colleagues. Strong employee and client satisfaction scores reflect this commitment.
Why Join Vision33?
- Professional
Development: We are committed to supporting your career progression through ongoing training, certification opportunities, professional memberships, and structured development programmes.
- Supportive & Inclusive Culture: We value collaboration, respect, and shared success. Our environment encourages openness, recognition, and team achievement.
- Flexible Working: We offer genuine flexibility to support work‑life balance and recognise the importance of wellbeing.
- Competitive
- Reward
Package: We provide a competitive base salary with commission structure, private healthcare, pension contributions, paid annual leave, and additional wellbeing initiatives.
If you are motivated by building trusted partnerships, delivering value through business software solutions, and contributing to a growing UK organisation, we would welcome your application.
Please apply online to be considered.
For more information on our company, our culture, our benefits, and more, please visit our web site at https://www. vision33. com/careers .
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Customer Relationship Manager employer: Vision33
At Vision33, we pride ourselves on being an excellent employer, offering a supportive and inclusive culture that values collaboration and shared success. Our commitment to professional development ensures that you will have ample opportunities for growth through ongoing training and structured programmes, all while enjoying the flexibility of a work-life balance. With a competitive reward package and a focus on employee wellbeing, joining our team means becoming part of a people-centred organisation dedicated to delivering meaningful results for our clients across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vision33. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vision33 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vision33:Your cover letter is your chance to shine! Tell us why you want to work at Vision33 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vision33!
How to prepare for a job interview at Vision33
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
