Salesforce Business Analysts in London

Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. The company is the inventor of, and a market leader in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy workflow. Vision RT's SGRT solutions are in 24 out of the 25 "Best Hospitals for Cancer," as tracked by US News & World Report. The company is recognised as one of Britain's fastest-growing private tech companies, as featured in the 2025 Sunday Times 100 Tech list. Vision RT is also a recipient of the 2024 King's Award for Enterprise, the UK's most prestigious accolade for business excellence. Vision RT operates as part of the Danish company William Demant Invest A/S, with around 300 employees globally and offices in the UK, Poland, and the USA. Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup. Vision RT is a company with strong values, a clear mission, and a bright future. It is an exciting and rewarding organisation in which to work.

We are seeking an experienced Business Analyst to join our transformation team, supporting the design and delivery of Salesforce solutions – including Sales Cloud, Service Cloud, and Field Service – alongside Business Intelligence (BI) and reporting tools. The ideal candidate will combine strong analytical capability with hands-on experience in Agile environments, working closely with both internal stakeholders and third-party implementation partners. This role plays a key part in defining business processes, capturing and validating requirements, and ensuring solutions are scalable, user-focused, and aligned to enterprise architecture and non-functional requirements.

• Lead requirements gathering and analysis for Salesforce (Sales Cloud, Service Cloud, Field Service) and BI/reporting initiatives.
• Collaborate with stakeholders to understand business goals, pain points, and process inefficiencies.
• Translate business needs into clear, testable user stories and acceptance criteria within Agile delivery frameworks.
• Develop process models (BPMN), sequence diagrams, and supporting documentation for functional and integration designs.
• Ensure traceability between business objectives, requirements, and delivered solutions.
• Partner with third-party system integrators to validate technical designs and ensure alignment with business expectations.
• Define and document non-functional requirements (performance, scalability, usability, availability, security).
• Support BI/reporting initiatives by defining key performance indicators (KPIs), data requirements, and visualization needs.
• Contribute to sprint planning, backlog grooming, and retrospectives within an Agile Scrum or Kanban setup.
• Assist in user acceptance testing (UAT), change management, and end-user training.

• Proven experience as a Business Analyst within Salesforce implementation projects (Sales Cloud, Service Cloud, Field Service).
• Strong understanding of Agile methodologies (Scrum, Kanban) and experience working within cross-functional delivery teams.
• Demonstrable experience collaborating with third-party implementors or system integrators.
• Excellent documentation and communication skills, with experience producing user stories, process maps, and functional specifications.
• Understanding of data and BI/reporting tools (e.g., Power BI, Tableau, or Salesforce Analytics).
• Experience in process modelling (BPMN) and sequence diagramming.
• Experience with Salesforce SalesCloud, ServiceCloud & Field Services.
• Excellent stakeholder management and facilitation skills.

• Knowledge of non-functional requirements analysis (performance, resilience, maintainability).
• Familiarity with integration patterns between Salesforce, data platforms, and middleware (e.g., MuleSoft).
• Salesforce certifications (Administrator, Business Analyst, or Consultant) are an advantage.
• Experience with Salesforce Revenue Cloud and Salesforce Data Cloud.
• Understanding of data governance, data quality, and security best practices.
• Agile certification (e.g., Scrum Master, Product Owner, SAFe) preferred.

Vision RT is an Equal Opportunity / Affirmative Action employer; all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.