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- Tasks: Investigate and process complaints, ensuring compliance with regulations and collaborating with teams.
- Company: Join Vision RT, a leading MedTech innovating cancer treatment technology.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in patient care while working with cutting-edge technology.
- Qualifications: 2 years' experience in trend analysis and strong analytical skills required.
- Other info: Flexible work culture with potential for international travel.
The predicted salary is between 36000 - 60000 £ per year.
Vision RT is a rapidly growing MedTech transforming radiation therapy for cancer patients, helping to make it more accurate, effective and comfortable. We are the inventors of, and the market leaders in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data for guidance across every step of the radiotherapy workflow. Our SGRT solutions are used in 24 of the 25 Best Hospitals for Cancer, as tracked by US News & World Report.
About the role
The Complaints Officer is a non-customer-facing investigative and administrative role. The successful candidate will primarily assess, evaluate, and process complaints, escalate high-priority issues, and collaborate with other teams to gather information, establish an accurate root cause, and complete the regulatory-required documentation.
Key responsibilities:
- Assist in the review and classification of complaints against applicable regulations and company procedures to determine reportability.
- Under supervision, work with internal and external stakeholders to investigate complaints, determine the root cause and close or escalate for further action as appropriate.
- Liaise with the Product Risk Management Team and other internal teams to complete initial risk assessments.
- Assist in supporting internal and external audits by Vision RT's notified body and other third parties.
- Work collaboratively with other teams within the Quality & Regulatory Compliance department and other areas, particularly Production, R&D and Service.
- Once trained, act as an internal auditor to ISO 13485, MDSAP and the EU MDR.
- Other duties as may be reasonably required.
This role may require occasional UK and international travel.
Qualifications:
- Strong administration skills and attention to detail.
- Analytical and problem-solving skills.
- Ability to work independently, and prioritise and plan tasks.
- Competent in Microsoft Office products.
- Fluent in written and spoken English.
- Advanced skills with MS Excel (e.g. Vlookup, pivot table analysis).
- Demonstrates understanding of navigating medical device regulations and regulatory guidance for regulatory submissions in MDSAP markets and/or the EU MDR.
- Qualified internal auditor with experience of performing internal and/or supplier audits to ISO 13485, MDSAP requirements, the EU MDR and/or ISO 9001.
- 2 years' experience with trend analysis.
Complaints Officer in London employer: Vision RT Ltd
Contact Detail:
Vision RT Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer in London
✨Tip Number 1
Get to know the company inside out! Research Vision RT's products and values, especially their approach to radiation therapy. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone on the inside can give you valuable insights and even a referral, which can make all the difference in landing that Complaints Officer role.
✨Tip Number 3
Prepare for the interview by practising common questions related to complaints handling and regulatory compliance. Think about specific examples from your past experience that demonstrate your analytical skills and attention to detail—these are key for this role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Vision RT team.
We think you need these skills to ace Complaints Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints Officer role. Highlight your experience with trend analysis and any relevant regulatory knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your analytical skills and attention to detail, as these are key for us.
Showcase Your Skills: Be sure to highlight your advanced Excel skills and any experience with ISO standards. We love seeing candidates who can demonstrate their technical abilities, so don’t hold back on showcasing what you can do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vision RT Ltd
✨Know Your Regulations
Familiarise yourself with the medical device regulations and guidance relevant to the role. Understanding MDSAP and EU MDR will not only impress your interviewers but also show that you’re serious about the position.
✨Showcase Your Analytical Skills
Prepare examples of how you've used your analytical and problem-solving skills in past roles. Be ready to discuss specific instances where you assessed complaints or conducted trend analysis, as this is crucial for the Complaints Officer role.
✨Excel at Excel
Brush up on your MS Excel skills, especially Vlookup and pivot tables. You might be asked to demonstrate your proficiency, so having a few examples of how you've used these tools in previous jobs can really set you apart.
✨Collaboration is Key
Since the role involves working with various teams, think of times when you successfully collaborated with others. Be prepared to discuss how you’ve liaised with different departments to resolve issues or improve processes.