Field Services Engineer

Vision RT
is a rapidly growing MedTech which is transforming radiation therapy for cancer patients, helping to make it more accurate, effective and comfortable. We are the inventors of, and the market leaders in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, for more guidance across every step of the radiotherapy workflow.

Our SGRT solutions are used in 24 out of the 25 \”Best Hospitals for Cancer,\” as tracked by US News & World Report.

We\’re one of Britain\’s fastest-growing private tech companies, as recently recognised by the
2025 Sunday Times 100 Tech
list. We\’re also the proud winners of a
2024
King\’s Award for Enterprise,
the UK\’s most prestigious accolade for business excellence.

Company Video

With around 300 employees globally, and offices in the UK, Poland & the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S – one of the world\’s largest investors in healthcare companies. Vision RT staff members have the security and reach that comes with being part of a large global enterprise, combined with the freedom and agility of a startup.

This is a company with strong values, a clear mission and a bright future. It\’s an exciting and rewarding place to work.

***This position is a field role and you will be travelling 70-80% of the time and sometimes working in the evening and occasionally at weekends***

The role

We have an exciting opportunity for a proactive, customer-focused
Field Service Engineer
to join our team.

As a Field Service Engineer, you will be responsible for providing first-class service to our customers in Greater London & South East, with occasional responsibilities in other parts of the country on an ad hoc basis, and periodic travel to other parts of the country to provide coverage during holidays, etc.

Key Responsibilities will include

• Install, support, and maintain Vision RT product range
• Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
• Provide reactive breakdown support (remote and on site)
• Provide planned maintenance/ upgrade support (remote and on site)
• Plan and perform installations in line with Vision RT installation processes & procedures
• Liaise with customers and our installers
• Travelling to different hospitals throughout Greater London and the South East, with occasional responsibilities in other parts of the country on an ad hoc basis, and periodic travel to other parts of the country to provide coverage during holidays and similar needs.\”

Essential Skills & Experience

• Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics.
• Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills
• Comfortable interfacing with clients and other stakeholders at all levels of their organization
• Results orientated with a \”Can Do\” attitude and clear enthusiasm for excelling in customer satisfaction
• Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug
• Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry
• Ability to drill and mount, mechanical bracketry in raised ceilings
• Ability to read and work with technical drawings and architects\’ drawings

Desirable Skills & Experience

• A+ and Microsoft certifications a plus
• SQL knowledge is preferred
• Medical Devices, ideally Medical Imaging or Radiotherapy