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For Companies At a Glance
- Tasks: Install and maintain cutting-edge medical technology while providing top-notch customer support.
- Company: Join a rapidly growing MedTech leader transforming cancer treatment with innovative solutions.
- Benefits: Competitive salary, travel opportunities, and the chance to make a real difference in healthcare.
- Why this job: Be part of a mission-driven team making radiation therapy more accurate and comfortable for patients.
- Qualifications: Strong IT background, excellent problem-solving skills, and a passion for customer satisfaction.
- Other info: Dynamic role with 70-80% travel, offering exciting challenges and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Vision RT
is a rapidly growing MedTech which is transforming radiation therapy for cancer patients, helping to make it more accurate, effective and comfortable. We are the inventors of, and the market leaders in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, for more guidance across every step of the radiotherapy workflow.
Our SGRT solutions are used in 24 out of the 25 \”Best Hospitals for Cancer,\” as tracked by US News & World Report.
We\’re one of Britain\’s fastest-growing private tech companies, as recently recognised by the
2025 Sunday Times 100 Tech
list. We\’re also the proud winners of a
2024
King\’s Award for Enterprise,
the UK\’s most prestigious accolade for business excellence.
Company Video
With around 300 employees globally, and offices in the UK, Poland & the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S – one of the world\’s largest investors in healthcare companies. Vision RT staff members have the security and reach that comes with being part of a large global enterprise, combined with the freedom and agility of a startup.
This is a company with strong values, a clear mission and a bright future. It\’s an exciting and rewarding place to work.
***This position is a field role and you will be travelling 70-80% of the time and sometimes working in the evening and occasionally at weekends***
The role
We have an exciting opportunity for a proactive, customer-focused
Field Service Engineer
to join our team.
As a Field Service Engineer, you will be responsible for providing first-class service to our customers in Greater London & South East, with occasional responsibilities in other parts of the country on an ad hoc basis, and periodic travel to other parts of the country to provide coverage during holidays, etc.
Key Responsibilities will include
- Install, support, and maintain Vision RT product range
- Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
- Provide reactive breakdown support (remote and on site)
- Provide planned maintenance/ upgrade support (remote and on site)
- Plan and perform installations in line with Vision RT installation processes & procedures
- Liaise with customers and our installers
- Travelling to different hospitals throughout Greater London and the South East, with occasional responsibilities in other parts of the country on an ad hoc basis, and periodic travel to other parts of the country to provide coverage during holidays and similar needs.\”
Essential Skills & Experience
- Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics.
- Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills
- Comfortable interfacing with clients and other stakeholders at all levels of their organization
- Results orientated with a \”Can Do\” attitude and clear enthusiasm for excelling in customer satisfaction
- Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug
- Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry
- Ability to drill and mount, mechanical bracketry in raised ceilings
- Ability to read and work with technical drawings and architects\’ drawings
Desirable Skills & Experience
- A+ and Microsoft certifications a plus
- SQL knowledge is preferred
- Medical Devices, ideally Medical Imaging or Radiotherapy
Field Services Engineer employer: Vision RT Ltd
Contact Detail:
Vision RT Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Vision RT on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Field Service Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role requires strong IT and electromechanical knowledge, make sure you can confidently discuss your experience with troubleshooting and installations.
✨Tip Number 3
Show your customer service skills! Be ready to share examples of how you've gone above and beyond for clients in previous roles. This will highlight your proactive, customer-focused attitude that Vision RT values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Vision RT team.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your IT background, customer service experience, and any relevant technical skills. We want to see how you fit into our mission of transforming radiation therapy!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and technology, and explain why you’re excited about working with Vision RT. We love seeing enthusiasm and a 'Can Do' attitude!
Showcase Relevant Experience: When detailing your experience, focus on roles where you've provided technical support or worked in a field service capacity. We’re looking for engineers who can troubleshoot and solve problems effectively, so make that clear!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out!
How to prepare for a job interview at Vision RT Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support and electromechanical systems. Be ready to discuss your experience with Microsoft environments, device networking, and any troubleshooting you've done. This will show that you're not just a people person but also a tech whiz!
✨Show Off Your Customer Service Skills
As a Field Service Engineer, you'll be interacting with clients regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a negative situation into a positive one – this will highlight your problem-solving skills and 'Can Do' attitude.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a breakdown at a hospital or how you'd approach an installation. Practise articulating your thought process clearly and confidently, as this will demonstrate your hands-on experience and critical thinking.
✨Understand Vision RT's Mission
Familiarise yourself with Vision RT's products and their impact on radiation therapy. Knowing their mission and values will help you align your answers with what they stand for. It shows genuine interest and that you're not just looking for any job, but specifically want to be part of their exciting journey.
