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- Tasks: Lead a fun-filled play centre and ensure smooth operations for an amazing experience.
- Company: Owls Play Centre, a vibrant indoor adventure hub in Fairlop Waters.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be the driving force behind a beloved community play centre and inspire a team.
- Qualifications: Experience in hospitality and customer service, with leadership skills.
- Other info: Join us in creating unforgettable memories for families and children!
The predicted salary is between 36000 - 60000 £ per year.
Type: Permanent / Full Time
Location: Owls Play Centre Fairlop Waters Country Park, Forest Rd, Ilford IG6 3HN
Overview: Surrounded by the beautiful scenery and open waters of Fairlop Waters, Owls Play Centre is a large indoor play centre jammed pack with fun and adventurous activities for children. The play centre is going through an exciting period of change and is looking for a dynamic General Manager who is willing to lead the business and team to success.
Job Requirements:
- To carry out day to day duties, including end of shift procedures.
- To grow the business and implement a revenue strategy.
- To manage staff to ensure the smooth running of the centre.
- To deal with complaints and incidents when they occur.
- To oversee Food and Beverage operations, ensuring quality, consistency, and compliance with food hygiene standards.
- To have a good understanding of IT systems to manage bookings, memberships, and sales.
- To ensure the venue is running to a high standard and to customer satisfaction.
Preferred Requirements:
- Previous experience of working within the hospitality industry.
- Previous experience of working within a customer facing role and play centres.
- Required to work outside normal hours, including evenings, weekends and public holidays.
- Responsible for maintaining all relevant qualifications and attending training sessions as part of normal working arrangements.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
General Manager - Owls Play Centre in London employer: Vision Redbridge Culture and Leisure
Contact Detail:
Vision Redbridge Culture and Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Owls Play Centre in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on openings at places like Owls Play Centre.
✨Tip Number 2
Get your game face on for interviews! Research common questions for management roles and practice your answers. Show them you’re not just about managing staff but also about creating an amazing experience for customers.
✨Tip Number 3
Don’t forget to showcase your achievements! When you get the chance to chat with potential employers, highlight how you've successfully grown businesses or improved customer satisfaction in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Owls Play Centre team. Don’t wait too long, though – we might close applications early!
We think you need these skills to ace General Manager - Owls Play Centre in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and creating a fun environment at Owls Play Centre.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality and customer-facing roles. We’re looking for someone who can manage staff and ensure smooth operations, so connect your past experiences to what we need!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the General Manager position.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in through our website as soon as you can!
How to prepare for a job interview at Vision Redbridge Culture and Leisure
✨Know the Play Centre Inside Out
Before your interview, take some time to familiarise yourself with Owls Play Centre. Understand its offerings, the layout, and any recent changes. This will not only show your genuine interest but also help you discuss how you can contribute to its growth.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed staff, resolved conflicts, or improved team performance. Highlighting these skills will demonstrate your capability to lead effectively.
✨Prepare for Customer Scenarios
Expect questions about handling complaints or incidents. Think of specific situations you've faced in previous roles and how you resolved them. This will showcase your problem-solving skills and your commitment to customer satisfaction.
✨Understand Revenue Strategies
Since growing the business is key, brush up on revenue strategies relevant to play centres or hospitality. Be ready to discuss ideas on how to attract more visitors or enhance the customer experience, showing that you're proactive about driving success.