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For Companies Located within the scenic views of Fairlop Waters Lake, the boat house is the central hub for all that visit Fairlop waters. Within the facilities is a bar and restaurant open all year round as well as a large function hall and a small meeting room which is available to hire. Surrounding the venue are accessible pathways, nature routes, climbing facilities for all ages, the largest boulder park in the UK as well as a natural play area and facilities for water sports on the lake.
We are looking for someone experienced in delivering all aspects of a busy Front of House operation and passionate about all things customer service. You should have experience with managing medium size teams, customer service environment, F&B services and be keen to learn and progress with us as we grow.
This is a hands‑on role; you will be the most crucial part of our front of house operations. Involved in coffee/food preparation and general service, ensuring all areas are fully staffed, maintained and service delivery provided to a very high standard.
Key Tasks
- To ensure the full range of hospitality services are delivered to high standards.
- To ensure the efficient running of the facility management of the hospitality team, customer service excellence, health & safety and security.
- To be responsible for managing the customer experience in a positive and professional manner.
- To liaise with venue manager in regards to the smooth running of the venue.
Desired Skills & Experience
- Previous experience of staff supervision within a hospitality or leisure facility.
- Previous experience of delivering a range of events and private functions.
- Food & Hygiene Certificate.
- A high understanding of customer service.
- Required to work outside normal hours, including evenings, weekends and public holidays.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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Hospitality Duty Manager - Fairlop Waters employer: Vision Redbridge Culture and Leisure
Contact Detail:
Vision Redbridge Culture and Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Duty Manager - Fairlop Waters
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know Fairlop Waters. A friendly chat can lead to insider info about the role and maybe even a referral!
✨Tip Number 2
Show up in style! If you can, visit Fairlop Waters before your interview. Familiarise yourself with the venue and its vibe. This will help you speak confidently about how you can contribute to their front of house operations.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've excelled in customer service or managed a team. We want to hear how you handled challenges and made a positive impact in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar!
We think you need these skills to ace Hospitality Duty Manager - Fairlop Waters
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love customer service! Share specific examples of how you've gone above and beyond to create a great experience for guests. We want to see that spark in your words!
Highlight Relevant Experience: Make sure to detail your previous roles in hospitality or leisure facilities. Talk about your experience managing teams and delivering events. The more we see how your background fits with our needs, the better!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if it helps, and make sure to proofread for any typos. We appreciate clarity and professionalism in your written communication.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!