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- Tasks: Lead a fun-filled indoor play centre and manage daily operations.
- Company: Owls Play Centre, a vibrant venue in Fairlop Waters.
- Benefits: Competitive salary, dynamic work environment, and career growth opportunities.
- Why this job: Be part of an exciting transformation and create memorable experiences for families.
- Qualifications: Experience in hospitality and customer service is preferred.
- Other info: Flexible hours, including evenings and weekends, to keep the fun going!
The predicted salary is between 36000 - 60000 £ per year.
Type: Permanent / Full Time
Location: Owls Play Centre Fairlop Waters Country Park, Forest Rd, Ilford IG6 3HN
Overview: Surrounded by the beautiful scenery and open waters of Fairlop Waters, Owls Play Centre is a large indoor play centre jammed pack with fun and adventurous activities for children. The play centre is going through an exciting period of change and is looking for a dynamic General Manager who is willing to lead the business and team to success.
Job Requirements:
- To carry out day to day duties, including end of shift procedures.
- To grow the business and implement a revenue strategy.
- To manage staff to ensure the smooth running of the centre.
- To deal with complaints and incidents when they occur.
- To oversee Food and Beverage operations, ensuring quality, consistency, and compliance with food hygiene standards.
- To have a good understanding of IT systems to manage bookings, memberships, and sales.
- To ensure the venue is running to a high standard and to customer satisfaction.
Preferred Requirements:
- Previous experience of working within the hospitality industry.
- Previous experience of working within a customer facing role and play centres.
- Required to work outside normal hours, including evenings, weekends and public holidays.
- Responsible for maintaining all relevant qualifications and attending training sessions as part of normal working arrangements.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
General Manager - Owls Play Centre employer: Vision Redbridge Culture and Leisure
Contact Detail:
Vision Redbridge Culture and Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Owls Play Centre
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Owls Play Centre and its operations. Understand their current challenges and think about how you can contribute to their growth. This will show that you're genuinely interested and ready to lead the team to success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience in customer-facing roles and the hospitality industry makes you the perfect fit for this position. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace General Manager - Owls Play Centre
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and creating a fun environment at Owls Play Centre.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality and customer-facing roles. We’re looking for someone who can manage staff and ensure smooth operations, so connect your past experiences to what we need!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the General Manager position.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in through our website as soon as you can!
How to prepare for a job interview at Vision Redbridge Culture and Leisure
✨Know the Play Centre Inside Out
Before your interview, take some time to familiarise yourself with Owls Play Centre. Understand its offerings, the layout, and any recent changes. This will not only show your genuine interest but also help you discuss how you can contribute to its growth.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed staff, resolved conflicts, or improved team performance. Highlighting these skills will demonstrate your capability to lead effectively.
✨Prepare for Customer Service Scenarios
Expect questions about handling complaints and ensuring customer satisfaction. Think of specific instances where you've turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to excellent service.
✨Understand Revenue Strategies
Since growing the business is key, brush up on revenue strategies relevant to play centres or hospitality. Be ready to discuss ideas on how to attract more visitors or enhance existing services. This shows you're proactive and ready to make an impact.