Sales Manager (Trade Success)

Working Hours:35 Location:Hybrid – London/Folkestone Closing Date: Job Category:Pricing & Trading Community:Trading & Sales Business Unit:Travel

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\’s why we have put together an amazing benefits package for all colleagues.

Benefits Available To All Colleagues

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus – Up to 5%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Job Introduction

S ales Manager (Trade Success)

Salary £40,000 to £56,000(dependent on experience)

Hybrid – London / Folkestone –Travel for this role will be required

We are searching for an exceptional Sales Manager (Trade Success) to join our team to help us deliver our redefined and ambitious travel agency strategy. You are an industry-leading sales professional with relationship building superpowers and a relentless hunger to achieve sales goals by clearing the way for our travel agent partners. You motivate and challenge your team and internal business partners to ensure Titan Travel is the best in class. Your job is to enjoy we are flawless to work with. You thrive under pressure and can think creatively to ensure maximum return on investment and ensure Titan Travel is our travel agent partners first choice. You are committed to being the best, never settling and always improving the service to our travel agent partners. You live and breathe our values; Make it happen, Do the right thing, Customer first, Excellence every day & Our people make us special.

The Sales Manager (Trade Success) is a critical role within the trade sales channel. The Sales Manager (Trade Success) will be a key point of contact for our travel agent partners. Working directly with marketing, contact center, operations and more, your solution focused mindset will create processes and solutions that ensures Titan Travel has a positive reputation resulting in an industry leading trade NPS score. The Sales Manager (Trade Success will also lead a talented field team of three Training & Development Executives who will be responsible for ensuring our travel agent partners are educated and motivated to sell Titan Travel. The field team will be accountable for the performance of their accounts within their region as well as driving important business KPIs including online usage, product mix, ASP and more.

Main Responsibilities

Account Management Excellence Every day.

• Act as an ambassador for Titan Travel and demonstrate an exceptional level of product / sector knowledge ensuring the brand has an extremely high profile.
• Create, implement and own the field team strategy, ensuring the team have the tools they need to be successful, ensuring the right amount of time is dedicated to strategic accounts
• Manage the trade inbox and identify key training needs and opportunities to improve our processes.
• Collaborate with the trade contact centre team to ensure a timely response to all trade enquiries.
• Collaborate with operations team to review outstanding cases and ensure we have plans in place to effectively communicate with the travel agent partner.
• Identify trade partner training needs and create a plan to address them.
• Own the relationship of key training partners such as Tipto, ATAS & Travel Gossip to enable our roadshow strategy.
• Drive participation in Titan Rewards to drive upsell and focus on business priorities.
• Help develop training plans alongside Strategic & Business Development Sales Managers.
• Work with the Director of Trade Engagement to prepare and host successful customer educational trips
• Maximise engagement with TITANium & trade communication sign ups.

Strategic Planning Make It Happen

• Arrange and attend frequent meetings with internal stakeholders to ensure Titan Travel is flawless to do business with.
• Set targets and timelines for process improvements, owning a quarterly development plan.
• Analyse field teams weekly, monthly and quarterly account activity and performance, spotting opportunities to improve performance and put in place tangible, measurable action plans that drive results.
• Develop trade campaign engagement plans including incentives.
• Monitor and report on competitor activity in the touring and wider holiday sectors to ensure Titan Travel remains at the forefront of our sector.

Flawless Execution Do the Right Thing / Customer First

• Deliver on your promises and be the most trust partner to your accounts.
• Ensure that agreed sales and marketing activity is implemented, tracked and monitored to assess ROI. If it goes wrong, own it and put it right.
• Structure workload effectively to ensure maximum time with accounts and all administration and support activities are completed effectively and to time.

Team Leadership Our People Make Us Special

• As the Sales Manager (Inside & Field Sales) you will lead the field team of three Training & Development Executives
• You will work closely with the wider sales team to ensure their path is clear to deliver our stretching revenue goals.
• You will ensure the trade sales team is well supported and has the tools they need to be successful.

The Ideal Candidate

• 5+ years in a trade sales or account management roles
• People leadership positions
• Sales roles
• Travel industry roles
• Travel Agency experience an advantage
• Experience in defining strategy
• Exceptional people management skills, particularly in a flexible/hybrid working environment
• Excellent communication skills, with the ability to quickly form relationships
• Sales driven and commercially savvy
• An eye for identifying commercial opportunities, and the skills to translate this into results
• Ability to partner with other stakeholders and challenge where necessary
• Innovative thinker constantly looking to improve ways of working
• Engaging and inspiring individual, influencing internal and external stakeholders at all levels
• Cost focused, with ability to manage multiple budget line

About The Company

Over the past 70 years we have become the UK\’s specialist provider of products and services to people aged over 50 in the UK. Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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