At a Glance
- Tasks: Deliver personalised customer service and assist with eyewear fittings and repairs.
- Company: Join Vision Express, a leading optical retailer backed by EssilorLuxottica.
- Benefits: Enjoy £350 towards eyewear, 33 days holiday, and employee wellbeing support.
- Other info: Opportunities for career growth in a dynamic retail environment.
- Why this job: Make a difference in eye care while earning bonuses for your performance.
- Qualifications: Confident communicator with a passion for eyewear and digital tools.
The predicted salary is between 20000 - 25000 £ per year.
Retail Optical Assistant – Vision Express
Where customer service meets premium eyewear and med‑tech innovation.
Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray‑Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
- Deliver confident personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre‑screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You’ll Get
- £350 towards frames or designer sunglasses, with unlimited spend on lenses.
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
- Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers.
What We’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can‑do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med‑tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Optical Retail Assistant - Eye Care, Bonuses & Perks in Tenterden employer: Vision Express
At Vision Express, we pride ourselves on being an exceptional employer that values your growth and wellbeing. With a vibrant work culture that encourages learning and development, you will have access to generous benefits including bonuses, discounts, and comprehensive support for your career in eye care. Join us in a dynamic environment where your contributions are recognised and rewarded, all while working with leading eyewear brands in a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Retail Assistant - Eye Care, Bonuses & Perks in Tenterden
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you’ve gone above and beyond for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your passion for eyewear! Whether it’s talking about your favourite brands or trends, let your enthusiasm shine through. This will help you stand out as someone who truly cares about the products you'll be working with.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Optical Retail Assistant - Eye Care, Bonuses & Perks in Tenterden
Some tips for your application 🫡
Show Your Passion for Eyewear:When writing your application, let your love for eyewear shine through! Mention any personal experiences or interests related to fashion and style that make you a great fit for the Optical Retail Assistant role.
Highlight Customer Service Skills:We want to see how you engage with customers! Share examples of your previous customer service experiences, focusing on how you’ve made a difference in someone’s day or helped them find exactly what they needed.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the Vision Express family!
How to prepare for a job interview at Vision Express
✨Know Your Eyewear Brands
Familiarise yourself with the brands Vision Express works with, like Ray-Ban and Prada. Being able to discuss these brands and their unique features will show your passion for eyewear and impress your interviewers.
✨Practice Customer Scenarios
Prepare for role-play scenarios where you might need to recommend products or assist customers. Think about how you would handle different customer needs and practice your responses to demonstrate your confident customer service skills.
✨Show Off Your Tech Savvy
Since the role involves using digital tools and optical technology, be ready to discuss your experience with similar tech. If you’ve used any specific software or tools in previous jobs, mention them to highlight your comfort with digital systems.
✨Emphasise Team Spirit
Vision Express values team players, so share examples of how you've worked well in a team before. Highlight your can-do attitude and how you contribute positively to group dynamics, as this will resonate well with the interviewers.
