At a Glance
- Tasks: Deliver personalised customer service and assist with eyewear fittings and repairs.
- Company: Join Vision Express, part of the global EssilorLuxottica group.
- Benefits: Free eyewear, 33 days holiday, discounts, and wellbeing support.
- Other info: Earn monthly bonuses and enjoy excellent career development opportunities.
- Why this job: Make a difference in eyecare while working with top brands like Ray-Ban and Prada.
- Qualifications: Confident communicator with a passion for eyewear and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Where customer service meets premium eyewear and medtech innovation. Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
- Deliver confident personalized customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre-screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You’ll Get
- Free eyewear (up to £550 annually) from day one
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £73-£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.
What We’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can-do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Retail Optical Assistant in Stoke-on-Trent employer: Vision Express
At Vision Express, we pride ourselves on being an exceptional employer that values your growth and wellbeing. With a vibrant work culture that encourages learning and development, you will enjoy benefits such as free eyewear, generous holiday allowances, and opportunities to earn monthly bonuses. Join us in Stoke-On-Trent, where you can make a meaningful impact in the eyecare industry while working with leading brands and innovative technology.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Optical Assistant in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you’ve provided excellent service. Be ready to share these during your chat!
✨Tip Number 3
Show off your passion for eyewear! Whether it’s talking about your favourite brands or trends, let your enthusiasm shine through. This will help you stand out as someone who truly cares about the products you'll be working with.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Retail Optical Assistant in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Eyewear:When writing your application, let us know why you're passionate about eyewear and customer service. Share any experiences you've had that relate to the role, as this will help us see your enthusiasm shine through!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Retail Optical Assistant position. Highlight relevant skills and experiences that match what we're looking for, like your ability to engage with customers and recommend products.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to get to know the real you!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vision Express
✨Know Your Eyewear
Familiarise yourself with the brands and products Vision Express offers, like Ray-Ban and Oakley. Being able to discuss these brands confidently will show your passion for eyewear and help you connect with customers during the interview.
✨Practice Customer Scenarios
Prepare for role-play scenarios where you might need to recommend products or assist with fittings. Think about how you would handle different customer needs and questions, as this will demonstrate your customer service skills and ability to engage effectively.
✨Show Your Team Spirit
Vision Express values team players, so be ready to share examples of how you've worked well in a team before. Highlight your positive attitude and willingness to support colleagues, which is crucial in a retail environment.
✨Be Tech-Savvy
Since the role involves using digital tools and optical technology, brush up on any relevant tech skills. Mention any experience you have with similar tools or your eagerness to learn, as this will show you're ready to adapt and thrive in a modern retail setting.
