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- Tasks: Support stores by resolving IT issues and providing expert advice.
- Company: Join Vision Express, a leading eyewear retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy free eyewear, flexible health benefits, and 33 days annual leave.
- Why this job: Be part of a passionate team that values customer satisfaction and innovation.
- Qualifications: Strong problem-solving skills and excellent communication are essential.
- Other info: Free parking and opportunities for community involvement await you!
The predicted salary is between 28800 - 43200 £ per year.
At Vision Express we’re passionate about what we do and customer satisfaction is at the top of our agenda. From our stores to our support center, everyone has a key part to play.
Based in Ruddington, Nottingham we\’re looking for an IT Helpdesk Analyst to work in our IT Department supporting our network of stores.
We’re looking for someone to be a single point of contact for all Stores providing a service for resolution, including advice and problem diagnosis. You’ll need to analyse the nature of each query and provide a suitable solution within the necessary timescales. You’ll need to assess situations and escalate problems that could potentially have a severe impact on the business. Another part of this interesting role includes carrying out system builds, configuring, shipping and installing new equipment.
Who are we?
We are Vision Express – with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we\’re sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
Who is the perfect candidate?
Ideally you’ll be able to demonstrate:
• The ability to assimilate information from multiple sources to find the cause of a problem
• The ability to confidently communicate with all customers and display excellent levels of service
• That you can work effectively within a team with minimal supervision and using your own initiative
• An understanding of the topology and equipment within a store.
• A level of creativity and flair in solving problems
• A natural can-do approach
• The ability to drive a difficult situation or task through to conclusion, sometimes under pressure
• Initiative to achieve goals
Anything else you should know?
- Free eyewear annually with eligibility from day one of joining us!
- Free parking for all Vision Express colleagues
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts for friends and family
- Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
- 33 days annual leave – increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme
Get directions to this location on Google Maps.
Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.
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SSC IT Helpdesk Analyst employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SSC IT Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems and equipment used in retail environments. Understanding the common issues that arise in stores will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts to non-technical staff. Being able to convey information clearly and effectively is crucial for an IT Helpdesk Analyst role.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples of past experiences where you successfully resolved urgent IT issues. This will highlight your can-do attitude and initiative.
✨Tip Number 4
Research Vision Express and its parent company, EssilorLuxottica, to understand their values and culture. Tailoring your responses to align with their customer satisfaction focus will make you a more appealing candidate.
We think you need these skills to ace SSC IT Helpdesk Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the SSC IT Helpdesk Analyst position. Understand the key responsibilities and required skills, such as problem diagnosis and customer communication.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your ability to analyse problems, communicate effectively, and work independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and IT support. Mention specific examples of how you've successfully resolved issues in the past and how you can contribute to Vision Express.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vision Express
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Helpdesk Analyst. Familiarise yourself with common IT issues that retail stores face and think about how you would approach solving them.
✨Showcase Your Communication Skills
Since you'll be the single point of contact for stores, it's crucial to demonstrate your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you've successfully diagnosed and resolved IT issues. Highlight your analytical skills and creativity in finding solutions, especially under pressure.
✨Research Vision Express
Familiarise yourself with Vision Express and its values. Understanding their commitment to customer satisfaction will help you align your answers with their expectations and show that you're genuinely interested in the company.
