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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences in optical retail.
- Company: Join Vision Express, a trusted name in optical care with a collaborative culture.
- Benefits: Enjoy free eyewear, performance bonuses, discounts, and generous annual leave.
- Why this job: Step into a rewarding leadership role and make a real impact on customer satisfaction.
- Qualifications: Strong people skills and a passion for service; retail experience is a plus.
- Other info: Great career development opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Join Vision Express in Romford Roneo as a store manager and take the next step in your optical retail career. This is a small, well‑established Tesco store with two optometrists and four experienced retail optical assistants, making it a great opportunity for someone stepping into, or developing within, store management.
We are looking for a reliable, people‑focused leader with a positive, honest approach - someone who builds strong customer relationships, brings energy to the role, and consistently delivers excellent service and NPS growth.
About the role
As Store Manager, you will lead and support an experienced team to deliver outstanding customer experiences while driving store performance. You will be hands‑on on the shop floor, role‑modeling Vision Express values and ensuring every customer feels cared for.
Responsibilities
- Leading, motivating and developing your team
- Driving customer satisfaction, loyalty and NPS
- Managing daily operations, performance and resource planning
- Upholding Vision Express standards and brand values
- Building long‑term relationships with customers and colleagues
Key Qualities and Experience
- This role suits someone who enjoys engaging with people, leads with integrity, and takes pride in doing the right thing.
- Strong customer focus and passion for service.
- Confidence leading a small, established retail team.
- Positive energy, reliability and emotional intelligence.
- A hands‑on leadership style with good problem‑solving skills.
- Ability to improve performance and drive results.
- Experience in optical retail or store management is beneficial, but we welcome applications from candidates ready for their first Store Manager role.
Benefits
- Free eyewear up to £550 annually (immediate eligibility)
- Bonus up to £8,280 on‑target / £16,560 stretch, based on performance
- Family & friends discounts plus free eye tests
- 33 days annual leave, with buy/sell options
- Employee Assistance Programme
- Opportunities to support the OneSight EssilorLuxottica Foundation
About Vision Express
With over 550 stores across the UK and Ireland, Vision Express offers genuine career development in a culture built on trust, inclusion and collaboration - where people feel proud of the care they deliver every day.
Optometrist in Romford employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optometrist in Romford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express. Understand their values and what makes them tick. This way, you can show how you align with their mission and culture.
✨Tip Number 2
Practice your people skills! As a potential store manager, you'll need to demonstrate your ability to lead and motivate a team. Think of examples from your past experiences where you've successfully engaged with others and improved customer satisfaction.
✨Tip Number 3
Be ready to showcase your problem-solving skills! During the interview, you might be asked about challenges you've faced in previous roles. Prepare some stories that highlight how you tackled issues head-on and drove results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Vision Express family. Don’t miss out on this opportunity!
We think you need these skills to ace Optometrist in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the qualities and experience mentioned in the job description. Highlight your leadership skills, customer focus, and any relevant experience in optical retail or management. We want to see how you fit into our Vision Express family!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and your hands-on leadership style. Share specific examples of how you've motivated teams or improved performance in previous roles. Let us know why you're excited about joining Vision Express!
Showcase Your People Skills: Since this role is all about building relationships, make sure to highlight your interpersonal skills. Whether it's through your CV or cover letter, share stories that demonstrate your ability to connect with customers and colleagues alike. We love a people-focused leader!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Vision Express
✨Know Your Stuff
Before the interview, make sure you understand Vision Express's values and what they stand for. Familiarise yourself with their customer service approach and how they build relationships. This will help you demonstrate that you're not just a good fit for the role, but also for the company culture.
✨Showcase Your Leadership Style
As a potential Store Manager, it's crucial to highlight your leadership skills. Prepare examples of how you've motivated teams in the past or resolved conflicts. Be ready to discuss your hands-on approach and how you plan to lead and develop your team at Vision Express.
✨Customer Focus is Key
Since the role emphasises customer satisfaction, think of specific instances where you've gone above and beyond for customers. Share stories that showcase your ability to build strong relationships and drive loyalty, as this aligns perfectly with what Vision Express is looking for.
✨Bring the Energy
Vision Express values positive energy and reliability. During the interview, let your enthusiasm shine through! Be engaging and show your passion for the optical retail industry. A positive attitude can set you apart from other candidates and leave a lasting impression.
