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- Tasks: Help customers choose eyewear and perform fittings, adjustments, and administrative tasks.
- Company: Join Vision Express, a leading eyewear retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, sales bonuses, free eyewear, and discounts for friends and family.
- Why this job: Be part of a mission to enhance customers' lives through better vision and stylish eyewear.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Opportunities for personal development and access to cutting-edge technology await you!
The predicted salary is between 24000 - 33600 £ per year.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we\’d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week – we are open to discussing flexible options with you further.
Who are we?
We are Vision Express – with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we\’re sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
Who is the perfect candidate?
- Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
- Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus
- Targeted incentives
- Life assurance – 2x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts for friends and family
- Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
- Ongoing CPD and personal development opportunities
- Additional overtime opportunities paid at 85% of the locum rate
- Access to world leading technology and great working environments
- Coverage of professional fees such as CORU
- 33 days annual leave – increasing with your length of service, plus the opportunity to buy or sell holiday
- Opportunities to join a company wide ECP community with peer to peer knowledge sharing and collaborating through our internal channels
- Flexible lifestyle benefits such as, Gourmet Society Cards, Taste Cards, and even discounted bicycles through our Cycle to Work Scheme
We are Pioneers bringing heritage into the future
We’re deeply rooted in our legacy – proud of where we came from, yet always innovating and improving the rules of the eyewear and eyecare game. We never stop learning, nor would we want to. We see our search for innovative solutions as an ongoing journey, not a destination. We’re curious – keeping up with trends, gathering insight, and thinking about where we can go next.
We’re thrilled that you’re considering applying to work with us. As a first step, you’ll need to submit your online application via our careers site. That’s when we review your application against role requirements. Unsuccessful applications will be informed by email.
Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As an Optometrist at Vision Express, you\’ll get to work with some world class technology…
As an Optometrist at Vision Express, you\’ll get to work with some world class technology…
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
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ROI - Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ROI - Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about different frames, lenses, and contact lenses will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the store. This will prepare you to handle various customer needs and concerns effectively, showcasing your ability to provide personalised assistance.
✨Tip Number 3
Research Vision Express and its values, especially their commitment to customer satisfaction and community involvement. Understanding their mission will allow you to align your answers with their goals during the interview.
✨Tip Number 4
Network with current or former employees of Vision Express if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace ROI - Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of optical products. Mention specific experiences where you provided excellent service or resolved customer issues effectively.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, attention to detail, and teamwork. Provide examples of how you've used these skills in previous roles, especially in fast-paced environments.
Show Enthusiasm for the Brand: Express your enthusiasm for Vision Express and its mission in your application. Mention any knowledge you have about their products or services, and how you can contribute to helping customers 'See More and Be More'.
How to prepare for a job interview at Vision Express
✨Showcase Your Customer Service Skills
As a Retail Optical Assistant, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully assisted customers in the past, focusing on your communication skills and how you addressed their needs.
✨Demonstrate Product Knowledge
Familiarise yourself with common optical products, including frames, lenses, and contact lenses. Be ready to discuss how you would inform customers about these products and help them make informed choices.
✨Highlight Teamwork Experience
Vision Express values teamwork, so be prepared to share experiences where you've worked collaboratively with others. Discuss how you contribute to a positive team environment and support your colleagues.
✨Prepare for Fast-Paced Scenarios
The retail environment can be hectic, so think of examples where you've successfully handled pressure or challenging situations. This will show your potential employer that you can thrive in a busy setting.