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For Companies At a Glance
- Tasks: Assist customers in selecting eyewear, perform fittings, and manage administrative tasks.
- Company: Join Vision Express, part of EssilorLuxottica, a leader in eyewear with over 550 stores.
- Benefits: Enjoy flexible hours, sales bonuses, free eyewear, and discounts for friends and family.
- Why this job: Be part of a mission to enhance customers' vision and lifestyle in a supportive team environment.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Flexible working options available to fit your lifestyle and commitments.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Retail Optical Assistant role at Vision Express
Retail Optical Assistant – Vision Express
Where customer service meets premium eyewear and medtech innovation.
Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray‑Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
- Deliver confident personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre‑screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You’ll Get
- Free eyewear (up to £550 annually) from day one
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £73‑£472/month — with uncapped potential for high performers. Your performance matters – and it pays off.
What We’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can‑do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Health Care Provider
Industries
- Retail
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Knowing about popular brands like Ray-Ban and Oakley can help you engage customers effectively and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will prepare you to assist customers better and show that you can translate complex information into something they can easily understand.
✨Tip Number 3
Get comfortable with customer service scenarios. Role-playing different situations, such as handling complaints or making product recommendations, can boost your confidence and prepare you for the fast-paced retail environment.
✨Tip Number 4
Show your enthusiasm for teamwork. Be ready to discuss how you’ve successfully collaborated with others in previous roles, as this will highlight your ability to work well in a store setting and contribute to a positive atmosphere.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of optical products. Mention specific experiences where you provided excellent service or resolved customer issues effectively.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, attention to detail, and teamwork. Provide examples of how you've successfully used these skills in previous roles, especially in fast-paced environments.
Show Enthusiasm for the Brand: Express your enthusiasm for Vision Express and its mission in your application. Mention any knowledge you have about their products or services, and how you can contribute to helping customers 'See More and Be More'.
How to prepare for a job interview at Vision Express
✨Showcase Your Customer Service Skills
As a Retail Optical Assistant, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully assisted customers in the past, focusing on personalised service and addressing their needs.
✨Communicate Clearly and Effectively
Great communication is key in this role. Practice explaining optical terminology in simple terms, so you can demonstrate your ability to build rapport with customers and make them feel comfortable.
✨Demonstrate Attention to Detail
Highlight your attention to detail by discussing how you maintain accurate records and ensure that customer prescriptions are correct. This will show your potential employer that you understand the importance of precision in the optical field.
✨Prepare for Fast-Paced Scenarios
Retail environments can be hectic, so be ready to discuss how you handle pressure and challenging situations. Share specific instances where you've successfully managed multiple tasks or resolved conflicts in a busy setting.
