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For Companies At a Glance
- Tasks: Assist customers in selecting eyewear and perform fittings and adjustments.
- Company: Join Vision Express, a leading optical retailer with over 550 stores across the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, bonuses, and discounts for friends and family.
- Why this job: Be part of a mission to help customers 'See More and Be More' while gaining valuable retail experience.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Opportunities for personal growth and community involvement through the OneSight EssilorLuxottica Foundation.
The predicted salary is between 24000 - 33600 £ per year.
Retail Optical Assistant – Vision Express
Where customer service meets premium eyewear and medtech innovation.
Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
Deliver confident personalised customer service and product advice
Learn to adjust frames, assist with fittings, and carry out minor repairs
Support pre-screening eye tests using the latest optical technology
Keep the store running smoothly with admin and support tasks
What You’ll Get
Free eyewear (up to £550 annually) from day one
33 days holiday with buy/sell options
Family & friends discounts + free eye tests
Employee wellbeing support
Opportunities to support global vision through the OneSight Foundation
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £85‑£520/month — with uncapped potential for high performers.
Your performance matters — and it pays off.
What We’re Looking For
Confident engaging with customers and recommending products
Passionate about eyewear, style, and comfortable with digital tools
Positive team player with a can‑do attitude
Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about different frames, lenses, and brands will help you engage customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will prepare you to assist customers who may not be familiar with technical jargon, ensuring they feel comfortable and understood.
✨Tip Number 3
Showcase your customer service skills by volunteering or working in retail environments. Gaining experience in fast-paced settings will help you handle pressure and develop rapport with customers, which is crucial for this role.
✨Tip Number 4
Research Vision Express and its values. Understanding their mission of helping customers 'See More and Be More' will allow you to align your approach and demonstrate your enthusiasm for contributing to their goals during the interview.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of optical products. Mention specific experiences where you've successfully assisted customers, showcasing your communication skills and attention to detail.
Highlight Relevant Experience: In your CV, emphasise any previous roles in retail or customer service, particularly those involving product knowledge or technical assistance. Use bullet points to clearly outline your achievements and responsibilities in these roles.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Vision Express and its products in your application. Mention any specific brands or services you admire, and express your eagerness to contribute to their mission of helping customers 'See More and Be More'.
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you addressed customer needs and resolved any issues, as this is crucial for the Retail Optical Assistant position.
✨Practice Communication
Since you'll need to explain professional terminology in an understandable way, practice simplifying complex concepts. This will help you build rapport with customers and demonstrate your communication skills during the interview.
✨Show Enthusiasm and Team Spirit
Express your enthusiasm for working in a team environment and your willingness to contribute positively. Share examples of how you've collaborated with others in previous roles, as teamwork is essential in a retail setting.
