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For Companies At a Glance
- Tasks: Help customers choose eyewear and assist with fittings and repairs.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, and discounts for friends and family.
- Why this job: Be part of a mission to enhance lives through better vision and customer service.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Sales bonuses and opportunities for community involvement await you!
The predicted salary is between 24000 - 36000 £ per year.
Retail Optical Assistant – Vision Express
Where customer service meets premium eyewear and medtech innovation.
Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray‑Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
- Deliver confident personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre‑screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You’ll Get
- Free eyewear (up to £550 annually) from day one
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £73–£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.
What We’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can‑do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about different frames, lenses, and brands will help you engage confidently with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing with friends or family. This will help you become more comfortable in addressing customer needs and concerns, which is crucial for a Retail Optical Assistant.
✨Tip Number 3
Network with current or former employees of Vision Express. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since Vision Express is open to discussing ideal working weeks, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of optical products. Mention specific experiences where you provided excellent service or resolved customer issues, as this will resonate with Vision Express's mission.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, attention to detail, and teamwork. Provide examples of how you've successfully used these skills in previous roles, especially in fast-paced environments.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Vision Express and its parent company, EssilorLuxottica. Mention any specific brands or products you admire and how you can contribute to promoting them, which shows your genuine interest in the role.
How to prepare for a job interview at Vision Express
✨Showcase Your Customer Service Skills
As a Retail Optical Assistant, your ability to provide excellent customer service is crucial. Prepare examples of how you've helped customers in the past, especially in challenging situations. Highlight your communication skills and how you can translate complex information into easy-to-understand terms.
✨Demonstrate Attention to Detail
This role requires exceptional attention to detail, especially when it comes to maintaining accurate customer records and prescriptions. Be ready to discuss how you ensure accuracy in your work and any systems or methods you use to stay organised.
✨Familiarise Yourself with Optical Products
Knowledge of eyewear products is key for this position. Research common frames, lenses, and contact lenses, and be prepared to discuss how you would assist customers in selecting the right products for their needs. Showing enthusiasm for the products can set you apart.
✨Prepare for Teamwork Scenarios
Working as part of a team is essential in this role. Think of examples where you've successfully collaborated with others, especially in a fast-paced environment. Be ready to discuss how you handle pressure and support your colleagues to achieve store targets.
