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- Tasks: Help customers choose eyewear and assist with fittings and repairs.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, and discounts for friends and family.
- Why this job: Be part of a mission to enhance lives through better vision and customer service.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Sales bonuses and opportunities for community involvement await you!
The predicted salary is between 24000 - 36000 Ā£ per year.
Join to apply for the Retail Optical Assistant role at Vision Express
1 month ago Be among the first 25 applicants
Join to apply for the Retail Optical Assistant role at Vision Express
As a Retail Optical Assistant at Vision Express, youāll assist our customers in finding and selecting eyewear that meets their needs. Youāll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. Youāll play a key part in our mission of helping our customers to āSee More and Be Moreā by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we\’d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week – we are open to discussing flexible options with you further.
Who are we?
We are Vision Express – with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we\’re sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
What are we looking for?
- Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
- Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus
- Targeted incentives
- Pension scheme
- Life Assurance – 2 x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for your friends and family
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
- 33 days annual leave – increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
- And so much more!
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Health Care Provider
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Industries
Retail
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Retail Optical Assistant
āØTip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about different frames, lenses, and brands will help you engage confidently with customers and demonstrate your passion for the role.
āØTip Number 2
Practice your customer service skills by role-playing with friends or family. This will help you become more comfortable in addressing customer needs and concerns, which is crucial for a Retail Optical Assistant.
āØTip Number 3
Network with current or former employees of Vision Express. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
āØTip Number 4
Be prepared to discuss your flexibility regarding working hours. Since Vision Express is open to discussing ideal working weeks, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application š«”
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of optical products. Mention specific experiences where you provided excellent service or resolved customer issues, as this will resonate with Vision Express's mission.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, attention to detail, and teamwork. Provide examples of how you've successfully used these skills in previous roles, especially in fast-paced environments.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Vision Express and its parent company, EssilorLuxottica. Mention any specific brands or products you admire and how you can contribute to promoting them, which shows your genuine interest in the role.
How to prepare for a job interview at Vision Express
āØShowcase Your Customer Service Skills
As a Retail Optical Assistant, your ability to provide excellent customer service is crucial. Prepare examples of how you've helped customers in the past, especially in challenging situations. Highlight your communication skills and how you can translate complex information into easy-to-understand terms.
āØDemonstrate Attention to Detail
This role requires exceptional attention to detail, especially when it comes to maintaining accurate customer records and prescriptions. Be ready to discuss how you ensure accuracy in your work and any systems or methods you use to stay organised.
āØFamiliarise Yourself with Optical Products
Knowledge of eyewear products is key for this position. Research common frames, lenses, and contact lenses, and be prepared to discuss how you would assist customers in selecting the right products for their needs. Showing enthusiasm for the products can set you apart.
āØPrepare for Teamwork Scenarios
Working as part of a team is essential in this role. Think of examples where you've successfully collaborated with others, especially in a fast-paced environment. Be ready to discuss how you handle pressure and support your colleagues to achieve store targets.
