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For Companies At a Glance
- Tasks: Help customers choose eyewear and assist with fittings and repairs.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, and discounts for friends and family.
- Why this job: Be part of a mission to enhance lives through better vision and customer service.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Sales bonuses, life assurance, and opportunities for community involvement await you!
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we\’d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week – we are open to discussing flexible options with you further.
Who are we?
We are Vision Express – with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we\’re sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
What are we looking for?
- Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
- Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus
- Targeted incentives
- Life Assurance – 2 x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for your friends and family
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
- 33 days annual leave – increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
We are Pioneers bringing heritage into the future
We’re deeply rooted in our legacy – proud of where we came from, yet always innovating and improving the rules of the eyewear and eyecare game. We never stop learning, nor would we want to. We see our search for innovative solutions as an ongoing journey, not a destination. We’re curious – keeping up with trends, gathering insight, and thinking about where we can go next.
We’re thrilled that you’re considering applying to work with us. As a first step, you’ll need to submit your online application via our careers site. That’s when we review your application against role requirements. Unsuccessful applications will be informed by email.
Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
Role overviewVision Express are on the lookout for an organised and driven individ…
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As an Optometrist at Vision Express, you\’ll get to work with some world class technology…
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As an Optometrist at Vision Express, you\’ll get to work with some world class technology…
As an Optometrist at Vision Express, you\’ll get to work with some world class technology…
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about different frames, lenses, and brands will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the store. This will prepare you to handle various customer needs and concerns effectively, showcasing your ability to provide personalised assistance.
✨Tip Number 3
Research Vision Express and its values, especially their mission of helping customers 'See More and Be More'. Understanding their ethos will allow you to align your answers with their goals during the interview.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since they are open to discussing ideal working weeks, having a clear idea of your availability can demonstrate your willingness to adapt and fit into their team.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully assisted customers in the past, particularly in a retail environment.
Highlight Relevant Experience: If you have any experience with optical products or services, make sure to mention it. Discuss any relevant training or knowledge you have about eyewear, lenses, or customer interactions that would benefit the role.
Personalise Your Application: Address your application to Vision Express specifically. Mention why you want to work for them and how you can contribute to their mission of helping customers 'See More and Be More'. This shows genuine interest and effort.
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to meet a customer's needs, as this is crucial for the Retail Optical Assistant role.
✨Practice Communication
Since you'll need to explain professional terminology in an understandable way, practice simplifying complex concepts. Role-playing with a friend can help you feel more comfortable during the interview.
✨Show Enthusiasm and Team Spirit
Express your enthusiasm for working in a team environment. Share experiences where you've collaborated effectively with colleagues, as teamwork is essential in a retail setting like Vision Express.
