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For Companies At a Glance
- Tasks: Help customers choose eyewear and perform fittings, adjustments, and pre-screening eye exams.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, sales bonuses, free eyewear, and discounts for friends and family.
- Why this job: Be part of a mission to enhance lives through vision care in a supportive team environment.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Opportunities for personal growth and community involvement through the OneSight Foundation.
The predicted salary is between 24000 - 36000 £ per year.
Where customer service meets premium eyewear and medtech innovation.
Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
- Deliver confident personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre-screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You’ll Get
- Free eyewear (up to £550 annually) from day one
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £85‑£520/month — with uncapped potential for high performers.
Your performance matters — and it pays off.
What We’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can‑do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Knowing about popular brands like Ray-Ban and Oakley can help you engage customers effectively and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will prepare you to assist customers better and show that you can build rapport, which is crucial for this role.
✨Tip Number 3
Get comfortable with handling customer queries and complaints. Role-playing different scenarios with friends or family can help you develop confidence in managing challenging situations in a retail environment.
✨Tip Number 4
Research Vision Express and their values. Understanding their mission of helping customers 'See More and Be More' will allow you to align your answers during interviews and demonstrate your enthusiasm for the company.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in retail or optical settings. Emphasise skills like communication, attention to detail, and teamwork, as these are crucial for the Retail Optical Assistant position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of optical products. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Vision Express's mission of helping customers 'See More and Be More'.
Showcase Relevant Skills: Highlight any experience you have with eyewear, frame adjustments, or customer interactions that required problem-solving. If you have knowledge of optical products, make sure to mention it, as this will set you apart from other candidates.
Be Flexible: Since Vision Express is open to discussing flexible working hours, mention your ideal working week in your application. This shows your willingness to adapt and work collaboratively with the team to meet both your needs and the company's requirements.
How to prepare for a job interview at Vision Express
✨Showcase Your Customer Service Skills
As a Retail Optical Assistant, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully assisted customers in the past, focusing on your communication skills and how you addressed their needs.
✨Demonstrate Product Knowledge
Familiarise yourself with common optical products, including frames, lenses, and contact lenses. Be ready to discuss how you would inform customers about these products and promote them effectively to meet store targets.
✨Highlight Teamwork Experience
Vision Express values teamwork, so be prepared to share experiences where you've worked collaboratively with others. Discuss how you contribute to a positive team environment and handle challenges together.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and challenging situations. Think of specific scenarios where you've successfully managed difficult customer interactions or fast-paced environments, and explain your approach.
