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For Companies At a Glance
- Tasks: Help customers choose eyewear and perform fittings, adjustments, and pre-screening eye exams.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, life assurance, and discounts for friends and family.
- Why this job: Be part of a mission to enhance customers' lives through better vision and personalised service.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Sales bonuses and opportunities for community involvement make this role even more rewarding.
The predicted salary is between 24000 - 36000 £ per year.
Retail Optical Assistant – Vision Express
Where customer service meets premium eyewear and medtech innovation.
What You’ll Do
Deliver confident, personalised customer service and product advice
Learn to adjust frames, assist with fittings, and carry out minor repairs
Support pre‑screening eye tests using the latest optical technology
Keep the store running smoothly with admin and support tasks
What You’ll Get
Free eyewear (up to £550 annually) from day one
33 days holiday with buy/sell options
Family & friends discounts + free eye tests
Employee wellbeing support
Opportunities to support global vision through the OneSight Foundation
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £85–£520/month — with uncapped potential for high performers. Your performance matters — and it pays off.
What We’re Looking For
Confident engaging with customers and recommending products
Passionate about eyewear, style, and comfortable with digital tools
Positive team player with a can‑do attitude
Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Knowing about popular brands like Ray-Ban and Oakley can help you engage customers effectively and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will prepare you to build rapport with customers and ensure they understand their options, which is crucial for providing excellent service.
✨Tip Number 3
Get comfortable with handling customer queries and complaints. Role-playing different scenarios with friends or family can help you develop confidence in managing challenging situations in a fast-paced retail environment.
✨Tip Number 4
Show your enthusiasm for teamwork by sharing examples of how you've collaborated with others in previous roles. This will highlight your ability to work well with colleagues and contribute positively to the store's atmosphere.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in retail or optical settings. Emphasise skills like communication, attention to detail, and teamwork, as these are crucial for the Retail Optical Assistant position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of optical products. Mention how your personal values align with Vision Express's mission of helping customers 'See More and Be More'.
Showcase Relevant Skills: When detailing your experience, focus on specific skills that match the job description, such as frame adjustments, customer rapport building, and handling administrative tasks. Use examples to demonstrate how you've successfully applied these skills in past roles.
Highlight Flexibility: Since Vision Express is open to discussing flexible working hours, mention your ideal working week and how it can accommodate both your needs and the company's requirements. This shows your willingness to adapt and collaborate.
How to prepare for a job interview at Vision Express
✨Show Your Customer Service Skills
As a Retail Optical Assistant, your ability to provide excellent customer service is crucial. Prepare examples of how you've helped customers in the past, especially in challenging situations. This will demonstrate your capability to handle queries and ensure customer satisfaction.
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being knowledgeable about the products will allow you to confidently answer questions and make recommendations during the interview.
✨Demonstrate Teamwork
Vision Express values teamwork, so be ready to discuss your experiences working collaboratively with others. Share specific instances where you contributed to a team goal or supported colleagues, highlighting your ability to work well in a retail environment.
✨Prepare for Role-Playing Scenarios
You might encounter role-playing scenarios during the interview to assess your customer interaction skills. Practice responding to common customer queries or complaints, focusing on how you would provide tailored assistance and maintain a positive experience.
