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- Tasks: Assist customers in selecting eyewear and perform frame adjustments and fittings.
- Company: Join Vision Express, a leading optical retailer with over 550 stores across the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, and a range of employee discounts and bonuses.
- Why this job: Be part of a mission to help customers 'See More and Be More' while enhancing your customer service skills.
- Qualifications: Great communication skills, attention to detail, and a passion for helping others are essential.
- Other info: Opportunities for personal growth and community involvement through the OneSight EssilorLuxottica Foundation.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we’d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.
Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we’re sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
Who is the perfect candidate?
- Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
- Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus
- Targeted incentives
- Life Assurance - 2 x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for your friends and family
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.
Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Knowing about popular brands like Ray-Ban and Oakley can help you engage customers effectively and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will prepare you to assist customers better and build rapport, which is crucial for providing excellent service.
✨Tip Number 3
Consider visiting a local Vision Express store to observe how current Retail Optical Assistants interact with customers. This will give you insights into their approach and help you understand the store's environment.
✨Tip Number 4
Be ready to discuss your ideal working hours during the interview. Since Vision Express is open to flexible options, showing that you have thought about this can demonstrate your enthusiasm and willingness to fit into their team.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of optical products. Mention specific experiences where you provided excellent service or resolved customer issues effectively.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, attention to detail, and teamwork. Provide examples of how you've used these skills in previous roles, especially in fast-paced environments.
Show Enthusiasm for Flexibility: Since Vision Express is open to discussing flexible working hours, mention your ideal working week in your application. This shows your willingness to adapt and meet the company's needs.
How to prepare for a job interview at Vision Express
✨Showcase Your Customer Service Skills
As a Retail Optical Assistant, excellent customer service is key. Prepare examples of how you've successfully assisted customers in the past, focusing on your ability to understand their needs and provide tailored solutions.
✨Demonstrate Product Knowledge
Familiarise yourself with common optical products, including frames, lenses, and contact lenses. Be ready to discuss how you would inform customers about these products and promote them effectively to meet store targets.
✨Practice Communication Techniques
Effective communication is crucial in this role. Think about how you can translate professional terminology into layman's terms for customers. Practising this will help you build rapport and ensure clarity during the interview.
✨Prepare for Teamwork Scenarios
Since teamwork is essential in a retail environment, be prepared to discuss your experiences working collaboratively with colleagues. Highlight any situations where you contributed to a team goal or helped resolve a conflict.
