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For Companies At a Glance
- Tasks: Help customers choose eyewear and perform fittings, adjustments, and pre-screening eye exams.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, sales bonuses, free eyewear, and discounts for friends and family.
- Why this job: Be part of a mission to enhance lives through vision care in a fun, supportive environment.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Opportunities for personal growth and community involvement through the OneSight Foundation.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
What are we looking for?
- Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
- Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus
- Targeted incentives
- Life Assurance - 2 x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for your friends and family
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about different frames, lenses, and contact lenses will not only help you in conversations with customers but also show your passion for the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family. Being able to explain optical terminology in simple terms is crucial, as it helps build rapport with customers and ensures they feel comfortable and understood.
✨Tip Number 3
Consider volunteering or shadowing in a retail environment, especially in optical settings. This experience can provide you with insights into customer service dynamics and help you develop the ability to handle challenging situations under pressure.
✨Tip Number 4
Show enthusiasm for the role during any interactions. Whether it's in an interview or networking event, expressing your passion for helping customers see better can set you apart from other candidates and demonstrate your commitment to the company's mission.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in retail or optical settings. Emphasise skills like communication, attention to detail, and teamwork, as these are crucial for the Retail Optical Assistant position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of optical products. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Vision Express's mission of helping customers 'See More and Be More'.
Showcase Relevant Skills: Highlight any experience you have with eyewear, frame adjustments, or pre-screening eye examinations. If you have knowledge of optical products, make sure to mention it, as this will demonstrate your suitability for the role.
Be Personable and Professional: When writing your application, maintain a friendly yet professional tone. This reflects the kind of rapport-building skills that Vision Express values in their Retail Optical Assistants. Show your enthusiasm for the role and the company culture.
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you addressed customer needs and resolved any issues, as this is crucial for a Retail Optical Assistant.
✨Practice Communication
Since you'll need to explain professional terminology in an understandable way, practice simplifying complex concepts. This will help you build rapport with customers and ensure they feel comfortable asking questions.
✨Show Enthusiasm and Team Spirit
Express your enthusiasm for the role and the company during the interview. Emphasise your ability to work well in a team, as collaboration is key in a retail environment like Vision Express.
