Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in selecting eyewear and perform fittings and adjustments.
- Company: Join Vision Express, a leading optical retailer with over 550 stores across the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, and a range of corporate perks including discounts and health benefits.
- Other info: Sales bonuses, annual leave, and opportunities for personal development await you!
- Why this job: Be part of a mission to enhance lives through vision care in a supportive and dynamic environment.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Optical Assistant at Vision Express, you will assist our customers in finding and selecting eyewear that meets their needs. You will help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You will play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service to maximize their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we would love to hear about your ideal working week. Whether these hours fit around the school run or you prefer a compressed week, we are open to discussing flexible options with you further.
Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we are sure we will have the perfect solution for you!
Who is the perfect candidate?
- Provide excellent customer service, with the ability to offer personalized assistance and address customer needs and concerns
- Great communication skills and rapport building to translate professional terminology into understandable language for patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
- Ability to work as part of a team across the store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive, and enthusiasm
- Knowledge of optical products and services, including frames, lenses, and contact lenses, with the ability to inform and promote products to meet store targets
- Maintain the store's appearance, keeping it organized and stocked to provide a visually appealing environment, in line with marketing guidance
Anything else you should know?
- Sales and performance-based bonus
- Targeted incentives
- Pension scheme
- Life Assurance - 2x your basic annual salary
- Free eyewear annually from day one of joining
- Opportunities to participate in the OneSight EssilorLuxottica Foundation
- Discounts for friends and family throughout the year
- Employee Assistance Program offering confidential support and advice
- 33 days annual leave, increasing with service, with buy/sell holiday options
- Flexible health benefits, including Health Cash Plan, additional Life cover, Critical Illness, and Dental Plan
- Opportunities for peer-to-peer knowledge sharing through internal channels
- Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and bicycle schemes
- And much more!
Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and optical products. Being knowledgeable about different frames, lenses, and brands will not only help you in conversations with customers but also show your passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you build confidence in addressing customer needs and handling queries effectively.
✨Tip Number 3
Research Vision Express and its values. Understanding their mission to help customers 'See More and Be More' will allow you to align your approach and demonstrate how you can contribute to this goal during your interview.
✨Tip Number 4
Be prepared to discuss your ideal working hours and flexibility. Since Vision Express is open to discussing various schedules, having a clear idea of what works best for you will show your willingness to adapt and collaborate.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your knowledge of optical products. Mention specific experiences where you've successfully assisted customers or worked in a retail environment, showcasing your ability to meet their needs.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, attention to detail, and teamwork. Provide examples of how you've used these skills in previous roles, particularly in fast-paced environments, to demonstrate your suitability for the position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Vision Express
✨Showcase Your Customer Service Skills
As a Retail Optical Assistant, excellent customer service is key. Be prepared to share examples of how you've successfully assisted customers in the past, especially in challenging situations. Highlight your ability to listen to customer needs and provide tailored solutions.
✨Demonstrate Product Knowledge
Familiarise yourself with common optical products and services, such as different types of lenses and frames. During the interview, express your enthusiasm for eyewear and your understanding of how to recommend products that meet customer needs. This will show your passion for the role.
✨Practice Communication Skills
Effective communication is crucial in this role. Prepare to discuss how you can translate complex optical terminology into simple language for customers. Practising clear and concise explanations will help you convey your ideas confidently during the interview.
✨Prepare for Teamwork Questions
Since teamwork is essential in a retail environment, think of examples where you've successfully collaborated with others. Be ready to discuss how you handle pressure and support your colleagues, as this will demonstrate your ability to thrive in a fast-paced setting.