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- Tasks: Help customers choose eyewear and perform fittings, adjustments, and pre-screening eye exams.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, bonuses, and discounts for friends and family.
- Why this job: Be part of a mission to enhance lives through better vision while working in a fun team environment.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Opportunities for personal growth and community involvement through the OneSight EssilorLuxottica Foundation.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we’d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.
Who is the perfect candidate?
- Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
- Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus
- Targeted incentives
- Life Assurance - 2 x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for your friends and family
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.
Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about different frames, lenses, and brands will help you engage with customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing with friends or family. This will help you build confidence in addressing customer needs and concerns, which is crucial for a Retail Optical Assistant.
✨Tip Number 3
Network with current or former employees of Vision Express. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since Vision Express is open to discussing ideal working weeks, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since excellent customer service is crucial for this role, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to assist customers effectively and handle their needs.
Showcase Relevant Experience: If you have previous experience in retail or optical settings, be sure to detail this in your application. Mention any specific tasks you've performed that relate to eyewear, customer interactions, or administrative duties.
Express Flexibility: The job description mentions flexibility in working hours. In your application, express your willingness to discuss your ideal working week and how it can align with the company's needs.
How to prepare for a job interview at Vision Express
✨Showcase Your Customer Service Skills
As a Retail Optical Assistant, excellent customer service is key. Prepare examples of how you've successfully assisted customers in the past, focusing on your ability to understand their needs and provide tailored solutions.
✨Know Your Optical Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses. Being able to discuss these products confidently will demonstrate your knowledge and passion for the role, which is crucial for helping customers make informed choices.
✨Practice Communication Techniques
Since you'll need to translate professional terminology into layman's terms, practice explaining optical concepts in simple language. This will help you build rapport with customers and ensure they feel comfortable and understood.
✨Demonstrate Teamwork and Flexibility
Vision Express values teamwork and adaptability. Be ready to share experiences where you've worked effectively as part of a team or adapted to changing situations, especially in a fast-paced retail environment.
