Retail Optical Assistant

Retail Optical Assistant

Sunbury-on-Thames Full-Time 24000 - 36000 £ / year (est.) No home office possible
Vision Express

At a Glance

  • Tasks: Deliver personalised customer service and assist with eyewear fittings and repairs.
  • Company: Join Vision Express, part of the global EssilorLuxottica group.
  • Benefits: Free eyewear, 33 days holiday, discounts, and wellbeing support.
  • Why this job: Kickstart your career in optical retail with leading brands and innovative tech.
  • Qualifications: Confident communicator with a passion for eyewear and teamwork.
  • Other info: Earn monthly bonuses and enjoy excellent career development opportunities.

The predicted salary is between 24000 - 36000 £ per year.

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and medtech innovation.

Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

  • Deliver confident personalised customer service and product advice
  • Learn to adjust frames, assist with fittings, and carry out minor repairs
  • Support pre‑screening eye tests using the latest optical technology
  • Keep the store running smoothly with admin and support tasks

What You’ll Get

  • Free eyewear (up to £550 annually) from day one
  • 33 days holiday with buy/sell options
  • Family & friends discounts + free eye tests
  • Employee wellbeing support
  • Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £85‑£520/month — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

  • Confident engaging with customers and recommending products
  • Passionate about eyewear, style, and comfortable with digital tools
  • Positive team player with a can‑do attitude
  • Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.

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Retail Optical Assistant employer: Vision Express

At Vision Express, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions customer service and innovation in the optical retail sector. With generous benefits such as free eyewear, extensive holiday options, and opportunities for career growth within the global EssilorLuxottica group, our employees are empowered to thrive both personally and professionally. Join us in making a meaningful impact on customers' lives while enjoying a supportive environment that values teamwork and individual contributions.
Vision Express

Contact Detail:

Vision Express Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Optical Assistant

✨Tip Number 1

Get to know the company! Before your interview, do a bit of research on Vision Express and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.

✨Tip Number 2

Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you’ve provided excellent service. Be ready to share these stories during your chat.

✨Tip Number 3

Dress the part! When you’re heading to your interview, wear something smart and stylish that reflects your passion for eyewear. It shows you understand the brand and are ready to represent it well.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.

We think you need these skills to ace Retail Optical Assistant

Customer Service
Product Knowledge
Frame Adjustment
Fitting Assistance
Minor Repairs
Pre-Screening Eye Tests
Admin Support
Digital Tools Proficiency
Communication Skills
Teamwork
Problem-Solving
Engagement with Customers
Attention to Detail
Positive Attitude

Some tips for your application 🫡

Show Your Passion for Eyewear: When you're writing your application, let your love for eyewear shine through! Mention any personal experiences or interests related to fashion and style. We want to see that you’re genuinely excited about the products we offer.

Highlight Customer Service Skills: Make sure to emphasise your customer service experience. Whether it’s a part-time job or volunteering, share how you’ve engaged with customers and provided them with great service. We value strong communicators who can connect with our customers!

Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for positive team players with a can-do attitude, so show us who you are and why you’d be a great fit for our team at Vision Express.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!

How to prepare for a job interview at Vision Express

✨Know Your Products

Familiarise yourself with the brands and products Vision Express offers, like Ray-Ban and Oakley. Being able to discuss these confidently will show your passion for eyewear and impress your interviewers.

✨Customer Service Scenarios

Prepare for role-play scenarios where you might need to demonstrate your customer service skills. Think about how you would handle different customer needs and questions, showcasing your ability to listen and provide tailored advice.

✨Show Your Team Spirit

Vision Express values teamwork, so be ready to share examples of how you've worked well in a team before. Highlight your can-do attitude and how you contribute positively to group dynamics.

✨Ask Insightful Questions

At the end of the interview, ask questions that show your interest in the company and the role. Inquire about training opportunities or how they support employee wellbeing, which reflects your enthusiasm for growth within the company.

Retail Optical Assistant
Vision Express
Location: Sunbury-on-Thames

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