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For Companies At a Glance
- Tasks: Assist customers in selecting eyewear and provide excellent service.
- Company: Join Vision Express, part of the global EssilorLuxottica family.
- Benefits: Enjoy flexible hours, competitive pay, and free eyewear annually.
- Why this job: Make a real difference in customers' lives by enhancing their vision.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Dynamic retail environment with opportunities for growth and community involvement.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Retail Optical Assistant – Vision Express
Where customer service meets premium eyewear and medtech innovation.
Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
- Deliver confident personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre-screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You’ll Get
- Free eyewear (up to £550 annually) from day one
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month — with uncapped potential for high performers. Your performance matters — and it pays off.
What We’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can-do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
How to Apply
Ready to start your career in optical retail? Apply now via our careers site. We review applications against role requirements. Unsuccessful applications will be informed by email.
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Vision Express's website and social media. Familiarise yourself with their products, values, and any recent news. This will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can showcase your customer service skills and your passion for eyewear. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! When heading to your interview, wear something smart that reflects the professional yet approachable vibe of Vision Express. First impressions matter, so make sure you look polished and ready to assist customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can provide personalised assistance and ensure our customers leave happy!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language that reflects your understanding of the role and how you can contribute to our mission of helping customers 'See More and Be More'.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Retail Optical Assistant role by mentioning specific skills or experiences that relate to eyewear, customer interactions, or working in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers during the interview.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've gone above and beyond for a customer or handled a challenging situation. This will demonstrate your ability to provide excellent service and handle pressure in a retail environment.
✨Show Your Team Spirit
Vision Express values teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal, as this will highlight your ability to contribute positively to the store's atmosphere.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the company culture, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
